Member Engagement Manager

Position Summary

Partners Cooperative is seeking a highly motivated, relationship-driven Member Engagement Manager to serve as the primary point of contact for assigned member hospitals. This position combines strategic sourcing, healthcare supply chain expertise, account management, and exceptional customer service to ensure members maximize the value of their Partners Cooperative and Vizient agreements.

The Member Engagement Manager is responsible for building long-term relationships with members, proactively identifying opportunities to improve contract utilization, coordinating supplier resources, resolving service issues, supporting sourcing initiatives, and delivering measurable financial value. This individual serves as a trusted advisor by helping members navigate contracts, pricing, product conversions, supplier performance, benchmarking, and value analysis initiatives while ensuring an exceptional member experience.

Primary Responsibilities

Member Relationship Management

· Serve as the primary contact for assigned member hospitals and maintain strong executive and operational relationships.

· Conduct regular business reviews to discuss contract performance, savings opportunities, upcoming initiatives, and member priorities.

· Develop a thorough understanding of each member's supply chain goals, challenges, and strategic initiatives.

· Maintain consistent communication through meetings, email, phone calls, and onsite visits.

· Coordinate internal resources to ensure timely follow-up and issue resolution.

Customer Service & Member Support

· Provide first-level support for contract questions, pricing discrepancies, invoice issues, supplier concerns, product availability, and implementation questions.

· Own member issues from initial contact through final resolution while providing regular status updates.

· Coordinate with suppliers, distributors, Vizient, and internal departments to resolve complex issues.

· Maintain detailed documentation of all member interactions and resolutions.

· Ensure every interaction reflects Partners Cooperative's commitment to exceptional service.

Strategic Sourcing & Contract Management

· Develop sourcing strategies for assigned product and service categories.

· Identify opportunities to improve pricing, standardization, utilization, and supplier performance.

· Support contract activation, tier alignment, pricing validation, and compliance initiatives.

· Monitor supplier performance and recommend corrective actions when necessary.

Analytics & Savings

· Analyze procurement data using Excel, ERP systems, Curvo, Qlik, Power BI, and other reporting tools.

· Identify savings opportunities through benchmarking, utilization reviews, market analysis, and contract comparisons.

· Prepare executive reports, scorecards, and presentations highlighting financial impact and sourcing opportunities.

· Track sourcing projects from identification through implementation and realized savings.

Value Analysis & Collaboration

· Partner with clinical, finance, and supply chain leaders to support value analysis initiatives.

· Coordinate supplier evaluations, product trials, and implementation activities.

· Facilitate communication between members, suppliers, and internal stakeholders.

· Support standardization initiatives designed to improve quality and reduce costs.

Continuous Improvement

· Recommend process improvements that enhance the member experience.

· Share best practices across the membership.

· Participate in strategic initiatives that improve operational efficiency and member satisfaction.

Qualifications

Education & Experience

· Bachelor's degree in Supply Chain Management, Business Administration, Healthcare Administration, Finance, or related field preferred.

· Minimum of three years of experience in healthcare supply chain, strategic sourcing, customer service, account management, procurement, or GPO operations.

· Healthcare provider, distributor, supplier, or GPO experience strongly preferred.

Required Skills

· Strong understanding of healthcare supply chain operations and GPO contracts.

· Excellent customer service, relationship management, and communication skills.

· Experience negotiating contracts and managing supplier relationships.

· Advanced Microsoft Excel, PowerPoint, Outlook, and Microsoft Office proficiency.

· Experience with ERP systems, CRM platforms, Power BI, Qlik, or similar analytical tools.

· Strong analytical, financial, organizational, and project management skills.

· Ability to prioritize multiple projects while meeting deadlines.

Key Performance Indicators

· Member satisfaction and responsiveness.

· Issue resolution turnaround time.

· Contract implementation and activation accuracy.

· Documented member savings and contract utilization growth.

· Member engagement and business review completion.

· CRM documentation accuracy and follow-up completion.

· Achievement of annual sourcing and strategic objectives.

Pay: $115,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Required)

Location:

• Atlanta, GA 30339 (Preferred)

Ability to Commute:

• Atlanta, GA 30339 (Required)

Work Location: Hybrid remote in Atlanta, GA 30339