Member Experience Associate (Golf Shop)

Position: Full-Time or Part-Time (Hourly)

Compensation & Benefits

• Hourly wage ($20.00 / hour)
• Commission on apparel sales (30% of profit)
• Commission on F&B sales (50% of profit)
• Monthly performance bonuses based on active membership goals and average membership count (to be discussed)
• Complimentary TrackMan simulator access during available off-hours (subject to availability)
• Employee discounts on apparel and merchandise

About The Golf Workshop

The Golf Workshop is a modern indoor golf training facility built around TrackMan technology, premium instruction, and an exceptional member experience.

We're building more than a place to hit golf balls. We're building a golf community.

If you enjoy golf, like working with people, and want to grow with a small business, we'd love to meet you.

About the Role

As our Member Experience Associate, you'll be the first person members and guests see when they walk through the door. You'll help create a welcoming atmosphere while keeping daily operations running smoothly.

This role goes beyond the front desk. You'll learn how a modern golf business operates, from memberships and retail to marketing and customer experience. During our first year we'll work with an outside marketing agency, but you'll gradually learn how to run Facebook and Instagram ads, create content, and promote memberships, leagues, and events.

Responsibilities

• Welcome members and guests and provide an exceptional customer experience
• Manage check-ins, simulator reservations, and general customer support
• Answer questions about memberships, lessons, club fittings, and facility services
• Open and close the facility
• Keep simulator bays and common areas clean, organized, and customer-ready
• Assist with merchandise displays, inventory, and apparel sales
• Support membership sales and renewals
• Learn our booking software and TrackMan technology
• Assist with social media, promotions, and marketing initiatives

Qualifications

• Passion for golf
• Friendly, positive attitude
• Excellent customer service skills
• Dependable and organized
• Comfortable learning new technology
• Retail, hospitality, or golf experience is helpful but not required

Why You'll Love Working Here

• Work around golf every day
• Learn the business side of the golf industry
• Gain experience with digital marketing and business operations
• Build relationships with golfers of all skill levels
• Competitive hourly compensation with substantial additional earning potential through sales commissions and performance bonuses
• Be part of building one of Colorado's premier indoor golf facilities from the ground up, with opportunities to grow into larger roles as the company expands

Pay: $20.00 - $22.00 per hour

Benefits:

• Paid time off
• Parental leave

Work Location: In person