Member Experience Coordinator

Member Experience Coordinator

(experience Membership & Accounts Assistant)

$75,000 + Super (FTE) in the office 5 days

Why RACA…

As the oldest motoring club in Australia, RACA offers its members a wide range of exclusive services, including events, banquets, fine dining, beverages, parking, and accommodation. As a private members’ club, it also boasts reciprocity with over two hundred prestigious clubs worldwide. Positioned in the heart of Sydney's Circular Quay, this historic building can be found at one of the city's premier locations on Macquarie Street.

About the Role

RACA is seeking a highly organised and member-focused professional to manage member accounts, maintain membership records, and support the delivery of an exceptional member experience.

This is a diverse and rewarding role that sits at the heart of the Club's operations, providing key support across membership administration, accounts and financial processes, and member engagement initiatives. You will play an integral role in ensuring our members receive outstanding service while contributing to the efficient administration and ongoing success of the Club.

The ideal candidate will be detail-oriented, proactive, and committed to building strong relationships with members, colleagues, and stakeholders.

Key Responsibilities

Membership & Member Experience

·         Respond to member enquiries and provide timely, professional support.

·         Coordinate membership applications, renewals, and database maintenance.

·         Assist in delivering a positive and seamless member experience across all touchpoints.

·         Maintain accurate member records and prepare membership reports.

·         Support member enquiries and membership administration

·         Maintain CRM records and prepare reports

·         Identify opportunities to improve systems, processes and efficiencies

Membership Accounts Assistant

·         Process membership invoices on CRM as required.

·         Applying member payments on CRM daily.

·         Assist with management of Accounts Receivable and liaise with Debt Collector, if necessary.

·         Coordinating with other departments to clarify monthly sales summaries and general charges inquiries.

·         Cash and cheque banking as required and providing cash float for outlets.

·         Solving accounts related inquiries from the members:

·         Clarifying charges on their account.

·         Assisting with payment method explanation.

·         Producing their monthly activity statement as needed.

·         Liaise with external accountants, suppliers, and stakeholders as required.

Programs, Events & Administration

·         Prepare reports, documentation, and meeting materials.

·         Assist with general administration and operational projects.

·         Contribute to continuous improvement initiatives and organisational processes.

About You

To be successful in this role, you will bring:

• Demonstrated experience in administration, membership services, customer/member support, or office coordination.
• Experience in accounts administration, including processing invoices, receipting payments, account reconciliations, and responding to account-related enquiries.
• Experience providing accounting or finance administration support.
• Strong customer service skills with the ability to build positive relationships and deliver exceptional member experiences.
• Experience handling customer concerns, complaints, and difficult conversations professionally, with a focus on achieving positive outcomes.
• Strong attention to detail and excellent organisational skills.
• Experience using QuickBooks and CRM/database systems.
• Highly computer literate with confidence using Microsoft Office and business systems.
• Excellent written and verbal communication skills.
• A proactive, solutions-focused approach and commitment to continuous improvement.
• The ability to work independently, manage competing priorities, and maintain confidentiality.

This version better aligns with the responsibilities around membership accounts, invoice processing, member enquiries, debt collection support, and customer complaint resolution, while strengthening the member experience focus of the role.

Why Join RACA?

• Be part of a close-knit and professional team.
• Engage with a vibrant member community and prestigious clientele.
• Opportunities for career growth and professional development.
• Work in a prestigious and historic private club in Sydney.

What the RACA offers you

• A fun and friendly team
• Access to the Club Gym
• Lunch provided every day
• Terrific location - Circular Quay (Macquarie Street) close to bus, trains, trams, ferries.
• Training and career development.
• Staff fund/bonus dependant on role and KPI's
• Daily staff meals (lunch provided)
• Learning & Development opportunities
• Staff uniform provided and laundry allowance for some front of house roles
• Staff social events

 Royal Automobile Club of Australia - www.raca.com.au