Member Experience Manager

Job Summary

At Anytime Fitness, we believe fitness is about more than workouts. It's about improving lives.

We're seeking a passionate Part-Time Personal Trainer & Member Experience Specialist who is committed to helping members achieve their goals while creating an outstanding club experience.

This role is ideal for a certified trainer who enjoys coaching clients, building relationships, and contributing to the success of the club through personal training sales, member engagement, and retention efforts.

Key Responsibilities

Personal Training & Coaching (60%)

• Design customized exercise programs based on individual goals and fitness assessments.
• Deliver one-on-one and small group personal training sessions.
• Track client progress through body composition scans and performance assessments.
• Educate members on proper exercise technique, injury prevention, and healthy habits.
• Maintain current certifications and stay informed of industry best practices.

Personal Training Sales & Member Engagement (25%)

• Conduct fitness consultations and goal-setting appointments.
• Recommend training programs and packages that support member success.
• Follow up with members who are not actively training.
• Develop strong relationships that encourage long-term retention.
• Assist with club events and wellness initiatives.

Club Support (15%)

• Maintain cleanliness and organization of training areas.
• Welcome members and create a positive club atmosphere.
• Support operational tasks as needed.
• Contribute to team culture and club initiatives.

Qualifications

• Current Personal Training Certification
• Current CPR/AED Certification
• Passion for coaching and member success
• Strong communication and motivational skills
• Ability to build trust and rapport with members
• Sales experience preferred but not required
• Experience with corrective exercise, post-rehab, or injury prevention is a plus
• Success Metrics
• Personal training sessions delivered
• Personal training revenue
• Client retention
• Training package conversion rate
• Member engagement
• Client goal attainment and satisfaction

Compensation

Base pay will start at $15/hour, plus commission on membership sales, personal training sales, and personal training sessions.

Pay: $15.00 - $20.00 per hour

Expected hours: 20.0 – 30.0 per week

License/Certification:

• Personal Training Certification (Preferred)

Work Location: In person