Member Programs and Volunteer Specialist

JOB TITLE

Member Programs and Volunteer Specialist

THE LOCATION

Houston, Texas (hybrid)

THE ORGANIZATION

Solutions. People. Energy. These three words define how we work together to create impact. Our members gain access to premier programs, content, and events designed to accelerate professional growth and career development, while fostering a strong network and sense of community. SPE employees are proud to contribute to a community that’s making a difference globally!

From our beginning in the early 1900’s, SPE has grown to nearly 132,000 members in 146 countries. SPE is a 501(c)(3) not-for-profit organization with operations around the world. SPE maintains offices in Calgary, Dallas, Dubai, Houston, and Kuala Lumpur.

Visit our website for more information about life as an employee with SPE: https://www.spe.org/en/spe-life/

THE TEAM

The Member Programs team works in a collaborative environment where strong communication and teamwork are essential to successfully supporting our membership. A passion for our industry and fostering forward thinking with our team is imperative to our success.

THE OPPORTUNITY

Responsible for administering, coordinating, and continuously improving member engagement and volunteer leadership programs across the organization. This position supports member programs and oversees processes related to committee governance, volunteer recruitment, onboarding, recognition, and progression through volunteer leadership pathways. Working closely with staff across departments, the role helps ensure effective program delivery, strong volunteer stewardship, and a high-quality member experience that fosters engagement, belonging, and community.

You bring at least 3-5 years of customer service-related experience, ideally working with members and volunteers. You are a strong, but diplomatic communicator with the ability to provide detailed verbal and written exchange with staff, members and volunteers across the globe. You are able to balance multiple priorities, meet scheduled deadlines, and take ownership of specific operational projects from start to finish.

At SPE, you can expect to enjoy a good work/life balance with the ability to work in the office several days a week while being able to work remotely for the balance. You will also have the flexibility to choose a schedule that allows you to have long weekends with every other Friday off. With your qualifications, you may be on the path to an exciting new career serving the oil and gas industry professionals.

THE IMPACT YOU WILL MAKE IN THIS ROLE

• Manage Inbound Inquiries - Oversee volunteer communication via email inbox and webpage, actively reviewing inquiries and providing knowledgeable guidance or accurate departmental redirections.
• Optimize Volunteer Tracking - Track and maintain up-to-date volunteer, section officer, and committee rosters within the Association Management System (AMS).
• Interdepartmental Support - Develop and implement a collaborative, multi-departmental approach to map out and fulfill internal volunteer resource pipelines.
• Marketing Collaboration - Partner with Marketing to promote volunteer opportunities across member-facing channels.
• Committee Appointments - Coordinate the appointment cycle for ~40 standing committees and subcommittees, managing candidate applications, milestone timelines, and leadership alignment sessions.
• Board Documentation - Prepare committee documentation, rosters, and consolidated reports for the Board of Directors
• Coordinate Milestone Programs - Coordinate and support membership milestone and recognition programs
• On-Site Conference Promotion - Attend annual flagship event to champion the volunteer network, network with key stakeholders, and drive on-site volunteer recruitment.

YOUR SKILLS AND EXPERTISE

• Education & Experience - Holds a Bachelor's degree alongside 3–5 years of relevant experienceor brings a comparable blend of education and career history.
• Member Relations - Exceptional customer service skills with a track record of managing customers or member relationships diplomatically and professionally.
• Strategic Program Development - Ability to analyze member needs and execute strategic plans that standardize member support, cultivate volunteerism, and navigate global or cross-cultural nuances.
• Microsoft Office Expertise - Highly proficient in MS Office tools, including Excel, Word, and PowerPoint.
• Reporting Capabilities - Skilled at importing/exporting data sets to generate clean, actionable tracking reports.
• Data Integrity - Strong organizational skills focused on maintaining data entry speed and quality control.
• CRM & Systems Knowledge - Hands-on experience with databases—exposure to platforms like Personify, Higher Logic, or specific Content Management Systems is a major plus.
• Industry Background - Past background in a nonprofit, professional association, or volunteer framework is a plus.

ADDITIONAL ATTRIBUTES FOR SUCCESS IN THIS ROLE

• Time Management - Thrive in fast-paced environments, consistently meeting scheduled deadlines and project milestones.
• Strategic Communication - Leverage excellent oral and written communication skills to deliver clear, professional messaging across all levels of the organization.
• Project Handling - Proven capacity to manage multiple projects simultaneously, balancing competing priorities to ensure on-time delivery.
• Cross-Functional Collaboration - Partner effectively with diverse, cross-functional teams both locally and globally, demonstrating high adaptability and diplomacy.
• Independent Initiative - A self-starter who takes initiative, works autonomously, and successfully manages deadlines with minimum supervision.
• Travel Flexibility - Available for domestic and international travel once a year.

BENEFITS AND PERKS

The following benefits apply to U.S. employees and similar benefits may apply to global offices.

• Long Weekends - if you enjoy long weekends, you will really appreciate our 9/80 schedule which allows for every other Friday off!
• 401k Matching Funds - generous retirement program with 100% matching funds for U.S. employees
• Medical Benefits Starting Day 1 - all the great medical benefits that you would expect from a top employer with multiple available plans to fit your needs – medical, dental, vision (starting from your first day of employment – no waiting period)
• Disability & Life Insurance - company paid employee disability and life insurance with the option to add spouse and children
• Personal Time Off (PTO) - available as soon as you accrue your time off, up to four weeks annually which increases after five years
• Holiday Pay (8 days) - including day after Thanksgiving and Christmas Eve
• Hybrid Work Model - your role may allow you to work remotely several days a week or more with periodic commute to a local office
• Tuition Reimbursement Program - you may qualify for 80% reimbursement on approved courses/degrees

To avoid delays in considering your application, please complete all questions within the application including your expected salary range for this role.

Society of Petroleum Engineers is an Equal Opportunity Employer

We welcome diversity in our workforce and encourage all qualified applicants to apply.