C
CLIMBS LIFE AND GENERAL INSURANCE COOPERATIVE
Member Relations Assistant (Quezon City)
2 months ago
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Important information
Contract type:
Permanent
Location:
Quezon City, Metro Manila, Philippines
Work mode:
Onsite
Published on:
10 August 2026
What they need
- Renewal Notice Processing & Reporting
Prepare, generate, issue, and deliver Life and Non-Life Renewal Notices; reconcile paid and unpaid notices; and prepare monthly reports and summaries. - Member & Client Support
Handle inquiries and concerns related to renewal notices, products, services, and claims through walk-ins, email, phone, and other communication channels. - Coordination & Follow-Ups
Monitor renewal notices, coordinate follow-ups with cooperatives, sales agents, and satellite offices, and collaborate with internal teams to resolve policy, payment, and technical concerns. - Customer Experience & Administrative Support
Ensure member satisfaction and retention by proactively addressing needs, enhancing the member experience, assisting in daily office tasks, and performing other assigned duties.
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