Member Relations Coordinator

Ogden-Weber Chamber of Commerce

Member Relations Coordinator

Exempt, Full time

The Member Relations Coordinator reports to the Chamber president and is the point person for contacting members and developing the Chamber’s member relations program. Key responsibilities include developing the member contact timeline and communications plan, conducting regular member outreach, reducing member turnover, onboarding new members, and collecting membership dues. The Coordinator provides frontline support for certain operational responsibilities including Chamber email processing, payment intake/processing, and regular bank deposits. The Coordinator also manages and promotes the member discount program, acts as committee liaison to assigned committees, and leads programming for assigned events.

RESPONSIBILITIES

Member Relations Coordination

· Provide customer support to new and existing members

· Assist Chamber members in effectively using their membership

· Develop and enact the member contact timeline and communications plan

· Conduct ongoing and regular member visits, calls, and communications

· Maintain reporting for membership calls, visits, and presentations

· Coordinate and track membership trades

· Track benefits used by members

· Achieve membership renewal goals

· Complete new member onboarding process

· Assist new members with the application process

· Send new welcome letters/packets

· Assign ambassador mentors to new members

· Create and deliver membership certificates to new members

· Enter and maintain accurate member information in the Chamber CRM

Membership Dues Tracking & Payment Processing

· Create monthly invoices in coordination with the Operations Coordinator

· Track member payments

· Collect payment from members

· Process credit card payments

· Maintain the membership write off report

· Communicate new/dropped members to the Chamber President and Executive Board

· Write off memberships as required

· Make daily bank deposits

Event Support & Leadership

· Attend Chamber events to welcome and network with members

· Assist with event setup, check-in, tear-down and other event fulfillment responsibilities as required

· Lead a quarterly Membership 360 new member orientation meeting

Committee Responsibilities

· Serve as the Chamber liaison to assigned committees

· Report and distribute monthly committee meeting minutes

· Coordinate committee correspondence

· Onboard new committee members and ensure member information is added to rosters

Chamber Office Support

· Attend regular staff meetings

· Answer inbound Chamber telephone calls as required

· Manage the Chamber central email together with all staff

· Maintain current knowledge of Chamber services and benefits

· Utilize the Chamber CRM system at a high level, maintaining precise membership records

· Perform other duties as assigned by the President

MINIMUM QUALIFICATIONS

· Three years experience in a professional business office performing customer service functions

· Exceptional customer service skills

· Experienced in Microsoft Office software

· Detail oriented

· Strong work ethic

· Positive attitude and team mentality

PREFERRED QUALIFICATIONS

· Five plus years experience in a professional business office performing customer service functions

· Two year business certificate or degree

· Working knowledge of CRM systems

TO APPLY

Please forward cover letter expressing interest in the position and resume to:

Chuck Leonhardt

President & CEO

Ogden-Weber Chamber of Commerce

Pay: $48,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person