Member Relations Manager

Job Overview
We are seeking a dynamic and experienced Member Relations Manager to lead our member engagement initiatives and foster strong relationships within our organization through our Kamloops regional office. This role is vital in ensuring member satisfaction, retention, and the overall success of our community programs. The ideal candidate will possess excellent communication skills, leadership qualities, and a strategic mindset to manage diverse projects and teams effectively.

Duties

• Develop and implement strategies to enhance member engagement and satisfaction.
• Oversee the planning and execution of member events, programs, and initiatives.
• Manage member feedback channels, addressing concerns promptly and professionally.
• Collaborate with Kelowna teams to align member services with organizational goals.
• Conduct analysis of member data to identify trends, opportunities, and areas for improvement.
• Negotiate partnerships and agreements with external vendors or organizations to benefit members.
• Maintain comprehensive records of member interactions, feedback, and program outcomes.
• Lead projects aimed at expanding membership base and improving member retention rates.

Skills

• Strong project management skills with the ability to oversee multiple initiatives simultaneously.
• Excellent analysis skills for interpreting data and making informed decisions.
• Exceptional customer service orientation with outstanding communication skills.
• Effective negotiation skills for building partnerships
• Superior verbal and written communication abilities
• This position offers an exciting opportunity for a dedicated professional to make a meaningful impact by strengthening member relationships and advancing organizational objectives through strategic leadership and excellent service delivery.

Job Types: Full-time, Part-time

Pay: $65,000.00-$75,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• Mileage reimbursement
• On-site parking
• RRSP match

Work Location: Hybrid remote in Kamloops, BC