Member Service Assistant - Part-Time

Position Summary
Actively greets members, verifies membership card, maintain entry/exit count records. Provides high level of member service and performs warehouse safety and security checks. Checks member receipts at exit and thanks member.

Job Duties/Essential Functions

• Conducts hourly building safety and security checks including walking the building and perimeter
• Corrects safety and security problems encountered, such as spills, trip hazards and blocked exits
• Fills out reports and shows results to the duty manager
• Attends warehouse safety meetings
• Welcomes members entering the warehouse - approaches, smiles, makes eye contact and greets
• Verifies membership card, offers cart (removing rubbish if necessary) to all members
• Keeps entrance/exit area clean.
• Clicks a handheld counter to members entering and exiting the warehouse
• Reports half-hourly counts to Front End Supervisor and records counts on weekly reports
• Monitors building access and reports arrival of armoured transport vehicle to duty manager
• Discretely observes armoured deposit pickup, jewellery and register drawer set up and pick-up while holding panic
  button
• Checks backpacks, lunch pails, briefcases, strollers, etc. at exit
• Greets exiting member
• Checks accuracy and validity of member’s receipts and compares to merchandise
• Arranges speedy assistance for any member correction or concern
• Defaces receipt with hole puncher
• Provides and arranges prompt and courteous member service
• Directs members to product and service locations
• Enlists assistance for loading, shopping, etc.
• Dries off wet carts
• Watches after hour exit door discretely from private vehicle and reports door area status by 2-way radio before doors can be opened for employees
• Drives building perimeter for security checks
• Watches closing managers leave
• Reports suspicious activity to duty manger and calls policy if necessary.

Ability to operate vehicles, equipment or machinery

• Counter, personal vehicle, trolley

Qualifications (Costco-specific or industry specific skills that candidates should possess)
Education/Training:          High School Certificate or higher
Licenses/Certifications:    Current drivers licence
Experience/Skills:            Customer service, sales, loss prevention/security or comparable experience, Data entry                                              and data management