Member Service Associate

At MidWest America you’re more than just an employee, you’re part of a mission-driven team committed to making a real difference in the lives of others. We believe in the power of people helping people, and that every unique background, voice, and perspective makes us stronger.
Here, you’ll find a workplace rooted in community, inclusion, and equity, where you’re encouraged to bring your whole self to work and grow with purpose. We serve every member with compassion and respect, no matter their financial journey.
So bring your passion. Share your ideas. Be part of something meaningful.
Find your place. Build your future. Make an impact, right where it matters most.

Job Summary:
Responsible for delivering professional, accurate, and courteous service to members while supporting the promotion of Credit Union products and services.

Job Qualifications:
A high school diploma or GED is required. Prior experience in cash handling and sales is preferred. Reliable transportation to and from the workplace is necessary.

Essential Elements of the Job:

1. Present a friendly and professional image of yourself and the Credit Union.
2. Deliver accurate, prompt, and courteous service when handling member transactions.
3. Communicate clearly and respectfully with members and Midwest America staff.
4. Protect member privacy/confidentiality and verify identity per Credit Union procedures.
5. Follow all security and transaction processing guidelines.
6. Assist with fraud documentation when needed, following established procedures.
7. Handle cash responsibly and securely using drawer and recycler protocols.
8. Identify opportunities to offer helpful Credit Union products and services; refer new account, loan or mortgage inquiries appropriately.
9. Keep your workspace clean and organized in line with our clean desk policy.

Additional Responsibilities:

1. Take part in the required Credit Union training.
2. Support local community events as needed.
3. Perform other duties as assigned by management.
4. Participate in the Credit Union’s volunteer program.

Job Skills and Work Relations:

Employee must demonstrate proficient phone etiquette skills, written and verbal communication skills, and ability to effectively handle multiple tasks simultaneously. Effective comprehension, verbal communication, and written communication skills in English. Working knowledge of Microsoft Outlook, Word, Symitar, and Excel. Employee must possess proficient organizational and self-starter skills, good problem-solving and team-player skills, and display tact and professionalism in working closely with co-workers, other departments, and members.
Employee reports directly to the Branch Manager

Physical Effort and Working Conditions:
Employee performs duties in a standard office environment involving remaining in a stationary position most of the time, keyboarding close vision, and communication. May be required to move up to 50 pounds. Employee may work with a desktop computer, printer, copier, calculator, cash advance machine, scanner, telephone, Video Teller Machine (VTM) equipment, and other miscellaneous office equipment as needed. Employee may occasionally travel to surrounding area branches for networking, business development, or required training.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid Short & Long-Term Disability insurance
• Health insurance
• Paid Life insurance
• Paid time off
• Paid Vision insurance
• 16 Paid time off volunteer hours
• Loan rate discounts
• Sick Time
• Paid holidays (Federal holidays observed)
• Personal Time
• Tuition Reimbursement
• Competitive Pay
• Financial Planning
• Identity Theft Monitoring
• Comprehensive training provided by a dedicated training staff

MidWest America is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. All qualified applicants will receive consideration for employment.