Member Service Officer

Do you want to be part of a dynamic institution that is one of the fastest growing credit unions in the country? Become a part of the First Florida Credit Union team where our employees create a culture that enables our organization to be among one of the 100 Best Companies to Work For in Florida as designated by Florida Trend magazine for over a decade. Our employees are the critical element in fulfilling the First Florida Credit Union mission of being a thriving credit union creating value for members by deepening relationships with current members and engaging with potential members.

Also, First Florida Credit Union recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees.

Role:
Assist members and potential members with their Credit Union needs; provide expertise with respect to more
complex Credit Union services such as IRAs, certificates of deposit, electronic funds transfer, home banking,
etc.; explain services, set up new accounts, assist members with their consumer lending needs, and respond to
problems.

Essential Functions & Responsibilities:
Assist members and potential members with opening and closing accounts, answers questions
about products and services and resolves problems that are within their authority to resolve;
refers problems that are beyond their authority to their supervisor, along with their
recommendations.
Explain loan programs to members and recommend loan options. Process loan applications and
forwards to loan officer for decision. Prepare and/or review all loan documents for completeness
and accuracy. Disburse approved loans in a timely manner.
Identify cross-sell opportunities and cross-sell same to members.
Follow up with members after loan disbursement either by mail or phone inclusive of member
onboarding calls.
Responsible for compliance with Credit Union policies including the Bank Secrecy Act and
Customer Identification Program.
Perform other related duties as assigned.

Performance Measurements:

1. Adhere to the Credit Union Service Standards in all interactions both internal and external as well as
   employing CML (Creating Member Loyalty) skills.
2. Produce assigned loan and deposit volume.
3. Sell assigned volume of insurance products.
4. Cross-sell a new product or service to members with whom they work.
5. Qualify for, obtain and maintain annual registration in the Nationwide Mortgage Licensing System and
   Registry (NMLS).
6. Qualify and obtain a Credit Life and Disability License.

Knowledge and Skills:

Experience Three years to five years of similar or related experience.
Education A high school education or GED.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for
the purpose of first-level conflict resolution, building relationships, and soliciting
cooperation. Discussions involve a higher degree of confidentiality and discretion,
requiring diplomacy and tact in communication.
Other Skills Working knowledge of regulations relating to all Credit Union deposit products (Reg E,
Reg CC, Reg D, Truth-in-Savings Act).
Must have good communication and organizational skills and computer knowledge.
Physical
Requirements This is sedentary work which requires the following physical activities: bending, stooping,
kneeling, crouching, sitting, walking, finger dexterity, feeling, repetitive motions, talking,
hearing and visual acuity. Specific vision abilities required for this job include close vision,
distance vision, color vision, peripheral vision, depth perception, and the ability to adjust
focus. As required or requested, may exert up to 25 pounds of force occasionally and/or a
negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
Work Environment Generally inside work with occasional exposure to weather conditions.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.