Member Service Representative

Member Service Representative
Rock Energy Cooperative
Janesville, WI

Rock Energy Cooperative is looking for a Member Service Representative to work in Janesville, WI. The hours of operation are 7:30am-4:00pm, Monday through Friday. Pay range $20.00 - $25.00 per hour based on skills and experience. REC provides comprehensive medical, prescription and dental benefits at a 85%/15% employee split, a 401K with an employer contribution of 4% and an employer funded pension plan.  Apply today to join this friendly, fast-paced team!

Essential Functions

• Proficiently answer incoming calls, provide member support, and direct calls to other departments as needed
• Assist with member billing needs including transfers of service and general account questions
• Collaborate and clearly communicate with other departments
• Provides a positive member experience with fair, friendly and courteous service
• Apply payments accurately to accounts, have strong money handling skills and accurately balance drawers daily
• Regular daily in-person attendance is required
• Strong work ethic
• Punctuality
• Possess strong time management and problem-solving skills
• Attention to detail is a must
• Ability to sit, stand, push, pull, walk, stoop, bend, reach above the shoulders, and occasionally lift up to 25 lbs.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus
• Able to drive to all REC office locations and within a 25-mile radius of the South Beloit location if needed

Qualifications

• Consistently dependable
• Conscientious
• Friendly positive attitude
• Currently have and must continue to maintain a valid driver’s license
• Have reliable transportation to and from work and other sites as referenced above.

Knowledge Skills and Abilities

• Proficient in Microsoft Windows (Teams, Outlook, Word, Excel, SharePoint)
• Ability to quickly learn new software programs
• Bi-lingual in Spanish preferred
• Basic math skills
• Ability to navigate multiple software interfaces simultaneously
• Ability to multi-task
• Knowledge and ability to use office equipment
• Ability to professionally communicate verbally, non-verbally and in writing

Experience

• 2+ years’ experience in customer service
• Experience using Microsoft Windows
• 6 months’ experience working in an office environment preferred

Education

• High School Diploma or Equivalent required

Schedule

• This is an in-person position
• Monday – Friday – Excluding some holidays
• 7:30 am – 4:00 pm

** Pre-employment drug-testing and physical required