Member Service Representative

GREATER KINGSPORT FAMILY YMCA

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Service Representative is responsible for delivering excellent service to all members, guests, and program participants. This position responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Engage in positive interactions with members, as directed by supervisor, to accomplish the YMCA mission and goals.
• Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct Explore the Y Cause Driven tours and collaborate with Wellness Staff and Child Watch to communicate well-being opportunities to all members and guests.
• Build effective, authentic relationships with members; help members connect with each other and the YMCA.
• Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
• Open/Close facility using assigned methods.
• Maintain the safety of all members when other managers are not present.
• Follow all YMCA procedures and policies when dealing with member services.
• Maintain all bathroom and coffee supplies, sweep parking lot and clean interior windows.
• Ensure overall facility cleanliness by supplementing contracted cleaning company efforts as directed by the supervisor.
• Performs all other duties as assigned
• Adhere to policies related to boundaries with youth.
• Attend required abuse risk management training.
• Report suspicious and inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.
• Adhere to job specific abuse risk management responsibilities.
• Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice

LEADERSHIP COMPETENCIES:

• Inclusion
• Emotional Maturity
• Engaging Community
• Communication & Influence

QUALIFICATIONS:

• Must be committed to and supportive of the Y mission.
• Prefer knowledge of, and previous experience with, diverse populations from all social and economic segments of the community.
• Must have good verbal and written communication, as well as strong relationship building skills.
• Must demonstrate a high level of professionalism.
• High school graduate or equivalent required.
• Must obtain CPR/First Aid/AED Training within 30 days of hire if not already certified.
• Preferred knowledge of, customer service, sales or related experience.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time. The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate but can be noisy at times

Job Type: Part-time

Pay: $11.57 per hour

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person