Member Service Representative

LVL UP Fitness Position Description

Position Title: Member Service Representative

Reports to: Assistant Manager/General Manager

Hours/Shift: Part time

• Mon-Fri: 6am-10am
• Mon-Fri: 3/4pm-8pm (Fridays close at 7pm)
• Sat/Sun: 7:30am-12:30pm

General Summary

• As a Member Service Representative (MSR) you will be responsible for delivering the highest quality customer service, setting the tone of the environment for all members and guests that walk through the doors. You will provide this through energetic and warm greetings, account maintenance, extensive knowledge of LVL Up Fitness memberships and products. You will primarily engage in the sales process to get new members to join and proactively meet the needs of members to contribute to member retention.

Major Duties & Responsibilities

• A key responsibility is properly opening and closing of the facility. The MSR will have a key to access the Club, if the key is lost the MSR with the lost key is responsible for the replacement of the door locking system.
• Maintain a secure club by ensuring all members and guests are properly checked in for their class.
• Keep Lead Management tasks up to date to book new prospects for a free trial workout, and upkeep the follow up structure for prospects who have taken class
• Reach out to new prospects and handle the booking of new leads and all appointments into the LVL Up Program and answering all calls into the club.
• Execute membership sales and enter sales transactions for prospects and current members, including memberships, programs, service and product payments.
• Process member paperwork, including address changes, payment information, refunds, and change of member information on file
• Responsible for implementation and adherence to company operational policies and procedures.
• Assist with marketing and promotion of the club inside, and outside of the club as requested.
• Responsible for cash handling at the front desk, You will be responsible for the drawer count at the end of each shift, and any shortage will be the MSR’s responsibility to resolve.
• Perform other lead duties as assigned

Qualifications Education and/or Experience

• High school diploma or equivalent.
• Minimum of 1 year customer service experience
• Minimum of 1 year sales experience preferred

Additional Requirements

• Good verbal communication
• Assertive with energetic enthusiastic personality
• Positive and uplifting mindset

Benefits

• Free Gym Membership
• Competitive Starting Rate
• Uncapped Commission Opportunity
• Monthly Bonuses
• Growth Opportunities

Job Types: Seasonal, Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Flexible schedule

Education:

• High school or equivalent (Preferred)

Experience:

• Sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person