Member Service Representative

Do you enjoy helping people, building relationships, and making everyday interactions feel easy and welcoming? Are you detail-oriented, a problem solver, and comfortable handling transactions while answering questions with confidence? If so, we’d love to hear from you.

Acadia Federal Credit Union is seeking a f****ull-time Member Service Representative (MSR) for our Presque Isle branch. In this role, you'll be one of the first friendly faces our members see, helping them with their everyday financial needs while building lasting relationships based on trust and exceptional service. Whether you're processing transactions, answering questions, or connecting members with products and services that fit their goals, you'll play an important role in creating the exceptional experiences that define Acadia and strengthen the communities we serve.

Why Join Acadia?

Named one of the Best Places to Work in Maine every year from 2022–2026, Acadia Federal Credit Union is a growing, community-focused organization where our people come first. We invest in our employees with competitive pay, outstanding benefits, opportunities for growth, and a workplace culture built on collaboration, respect, and purpose.

What We Offer

✔ Competitive compensation

✔ Comprehensive medical, dental, vision, life, and disability insurance

✔ Paid time off plus 24 hours of paid Volunteer Time Off annually

✔ 401(k) with up to a 6% employer contribution (3% contribution + up to 3% match)

✔ $5,000 annual tuition reimbursement to support your professional growth

✔ Wellness reimbursement up to $500 annually

✔ Employee banking perks, including a 1% loan rate discount beginning on your first day

✔ And, much more!

If you're looking for an opportunity where your work will make a meaningful impact and your ideas will help shape the future of our organization, we'd love to hear from you. Starting pay: $18.00 to $19.50 per hour, based on experience and qualifications. This position will remain open until the right person is found.

Full Job Description

• An Equal Opportunity Employer •