Member Service Representative

Company Description Flin Flon Credit Union is an independent financial co‑operative that has been serving members in Flin Flon and the surrounding area for over 85 years. The organization provides a range of investment and lending services designed to support individual and community financial well‑being. As a member-focused institution, it emphasizes personalized service and trusted financial advice. Team members work in a collaborative environment where local decision-making and long-term member relationships are valued.

Role Description The Member Service Representative is a full-time, on-site position located in Flin Flon, MB. In this role, the representative greets and assists members in person and by phone, responds to inquiries about accounts and services, and processes everyday banking transactions such as deposits, withdrawals, transfers, and payments. The position involves setting up and maintaining member accounts, supporting lending and investment services by providing accurate information and documentation, and promoting appropriate credit union products based on member needs. The representative also handles routine administrative tasks, maintains accurate records, uses computer systems for data entry and account management, and ensures that all interactions reflect strong service standards and compliance with established policies.

Qualifications

• Strong customer service and communication skills, with the ability to build positive relationships with members and colleagues.
• Professional phone etiquette and active listening skills to handle inquiries and resolve issues effectively.
• Solid computer literacy, including comfort with banking or financial software, email, and standard office applications.
• Attention to detail, accuracy in handling cash and transactions, and commitment to confidentiality and member privacy.
• Ability to work on-site in Flin Flon, MB, in a team-based environment and adapt to changing member needs.
• Previous experience in a financial institution or customer-facing role is an asset.