Member Service Representative II - Remote

Member Service Representative II - Remote

| Full-Time | Remote - Must live outside Houston

We are hiring an experienced Member Service Representative II to join a busy Contact Center. This role provides phone, email, and chat support to members while resolving account questions and delivering excellent customer service.

What You'll Do:

• Handle high-volume inbound member calls and inquiries
• Resolve account questions, complaints, and service issues
• Process transfers, loan payments, and account maintenance
• Assist members with online/mobile banking and other digital services
• Document customer interactions and escalate complex issues when needed
• Identify opportunities to recommend products and services

What We're Looking For:

• 3+ years of high-volume call center/customer service experience required
• High School Diploma or equivalent
• Excellent communication and problem-solving skills
• Comfortable working with computers and multiple systems
• Professional, patient, and customer-focused
• Bilingual a plus
• Credit union/banking experience preferred

Schedule:

• Full-time, hourly position
• Shifts between 8:00 AM - 6:00 PM CST
• Some weekends and overtime may be required
• Saturday training may be required

Important: Candidates must live outside the Houston area

Interested candidates please send resume in Word format Please reference job code 139061 when responding to this ad.