Member Service Representative I/MSR II

This position will be responsible for accurately and promptly assisting members, maintaining good member relations, and handling all monetary transactions in a professional and courteous manner.

Responsibilities

• Greets all members and visitors, helps, and directs to other employees if their services are required.
• Provides prompt, accurate, professional, and friendly service to all members and visitors.
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and disperses money, if requested, after verification of signatures and member balances.
• Enters members’ transactions into computer and on adding machine to record transactions, issues computer generated receipts, and places appropriate holds on accounts to prevent potential losses to the credit union.
• Processes all mail and night depository transactions.
• Reports any problems or concerns of the members directly to the Assistant Branch Manager or Branch Manager.
• Sells cashier checks, money orders, and repurchase checks.
• Balances cash drawer daily and report any outages immediately.
• Keeps workstation clean and organized.
• Cross sells all credit union products/services in accordance with member needs, as well as service and sales training standard.
• Completes verification of deposits.
• All other duties assigned by Management.

Qualifications

• Knowledge and Skills
  • Possesses a complete knowledge of all credit union products/services.
  • Understands all transaction processing procedures.
  • Develops an understanding of credit union history and the credit union philosophy.
  • Remains knowledgeable about laws and regulations involving the processing and exchange of funds.
  • Demonstrates basic written and verbal communication skills.
  • Presents a can-do attitude and behaves like a team-player.
  • Outgoing, persuasive, success-oriented personality.
• Education and/or experience
  • High School Diploma or General Education Degree (GED).
  • One month of related experience and/or training.
  • One year of high education courses may be substituted for experience requirement.
• Other skills
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percentage.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of members or employees of the credit union.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Knowledge of computers and various software including Microsoft Office (Word, Excel, Outlook) and Internet applications.
  • The individual must have a willingness and demonstrate the ability to learn the credit union’s data processing system.

Loyalty Credit Union is seeking qualified candidates for a full-time Teller/Member Services Representative I position in Pensacola, FL. This position will be responsible for accurately and promptly assisting members, maintaining good member relations, and handling all monetary transactions in a professional and courteous manner. This is a full time, 40 hours per week, position which does not require late night or weekend hours. Pay is dependent upon experience, and the role may be filled as a MSR II or above.

Loyalty Credit Union is an equal opportunity employer and, in compliance with all federal and state civil rights laws, makes every effort to employ and promote the most qualified individuals without regard to race, color, religion, sex, national origin, age, handicap, disability, veteran status, marital status, or any other protected class.