Member Service Representative (Mount Vernon Branch)

Description:

We’re hiring a bilingual (Spanish/English) Member Services Representative who believes great service can strengthen a community. This role is teller-focused, ideal for someone who enjoys helping people, creating welcoming experiences, and wants an opportunity to grow into broader financial service responsibilities.

At North Coast Credit Union, our Member Service Representatives are often the first face members see. From our Mount Vernon branch, you’ll help deliver trusted, people-centered service while supporting the credit union’s mission of improving financial well-being.

In this role, you will:

• Welcome members and provide accurate teller services, including cash handling and transaction processing
• Balance and safeguard your cash drawer with strong attention to detail
• Resolve account questions with empathy and professionalism
• Educate members on services that support their financial goals
• Open accounts and assist with lending as you grow in the role
• Maintain accurate records and protect member information
• Travel to other branches to support operational needs

We’re looking for someone who values connection, communicates with care, and takes pride in serving a diverse community. This position offers a strong foundation in teller operations with clear opportunities to expand your skills and advance within a mission-driven organization.

Requirements:

To be successful in this role you’ll have:

• High school diploma or equivalent
• The ability to convey financial terminology in Spanish and English (highly preferred)
• Strong communication and interpersonal skills
• The ability to multitask and work in a fast-paced environment
• Strong organizational skills and be detail-oriented
• Basic computer skills
• The ability to travel to other branches
• Previous cash handling experience (highly preferred)
• Previous customer service experience (preferred)
• The ability to obtain NMLS Registration and Notary license.

Additional Requirements

Employment is contingent upon successfully completing required background checks in accordance with credit union policy and applicable law.

Schedule

This position is full-time, approximately 40 hours per week. The schedule is generally Monday – Friday 8:30 am – 5:30 pm

The position also plays an important role in ensuring our members receive a high level of service. To support these efforts, periodic travel between branch locations is required. Candidates must have access to a reliable, insured vehicle for business travel. Travel time between branch locations will be compensated, and mileage will be reimbursed in accordance with company policy.

North Coast Credit Union Employees Enjoy Robust Benefits - Helping you thrive!

• We enjoy paid time off with a starting vacation accrual of 10 days per year, 11 paid holidays, paid sick time which accrues at 2 hours per pay period (6 days per year), and WA State Paid Safe & Sick Time which accrues at 1 hour for every 40 hours worked.
• We invest in our employees' futures by offering a 401 (k) retirement plan with up to a 10% employer contribution.
• We prioritize your health and well-being and offer medical, dental and vision insurance for you and your family, including free mental health and wellness plan options.
• We ensure our employees are taken care of during life's unexpected events with employer provided life and disability insurance along with paid bereavement leave.
• All benefits are offered in accordance with our plan documents and policies.

Pay Range: Member Service Representative 1 - $20.41 - $26.53