Member Service Representative/Teller- Full Time

Aspire Credit Union in Minot, ND is seeking an energetic and service minded individual with an enthusiasm to learn while serving our members. We are now hiring a full-time Member Service Representative. This position will provide the opportunity to expand your financial knowledge through education and hands on learning.

What will make you successful in this role?

• Provide friendly, courteous, and professional service with a consistently positive attitude.
• Greet members promptly and create a welcoming experience from the moment they arrive.
• Accurately and efficiently process transactions in a fast-paced setting.
• Actively listen and ask thoughtful questions to identify member needs and recommend appropriate products and services.
• Maintain a high level of accuracy and attention to detail in all transactions.
• Adhere to all operational, security, risk, and regulatory policies and procedures.
• Represent Aspire Credit Union’s service standards: accuracy, responsiveness, courtesy, teamwork, and accountability.
• Work collaboratively with team members and maintain open, respectful communication.

Skills:

• Strong interpersonal and customer service skills with a member first mindset.
• Basic computer proficiency, including email and Microsoft Office.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently under pressure.
• Clear and effective communication with members and coworkers.
• Solid math aptitude and cash handling accuracy.

Key Responsibilities:

• Process member transactions including deposits, withdrawals, loan payments, transfers, and check cashing.
• Balance cash drawer daily and maintain proper cash limits.
• Identify and prevent potential fraud by following security procedures and verifying member identities.
• Promote and cross-sell credit union products and services that meet member needs.
• Assist members with account inquiries, online banking, and general service requests.
• Maintain confidentiality of member information at all times.
• Support branch operations, including opening/closing procedures and maintaining a clean, organized workspace.
• Stay up to date on products, services, and compliance requirements through ongoing training.

Requirements:

• Previous teller or banking experience preferred
• Ability to stand for extended periods and lift up to 50 pounds
• Willingness to learn and follow operational and security procedures

Expected Hours:

• 40 hours per week with varying hours and occasional Saturdays.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Credit union membership
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Work Location: In person