Member Services & Events Co-ordinator

Job Title: Member Services and Events Coordinator

Location: Hong Kong

Working Hours: Full time, 37.5 hours per week

Contract Type: Permanent

Salary: HKD337,126 per annum

About Us

We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership. Everything we do is to improve the quality of life for those using and creating the built environment.

About the Role

As our Member Services and Events Coordinator, you will assist the Regional Manager with the implementation of regional strategies, including performing desk research to identify relevant event partners and stakeholders, supporting events logistics, activating partnership leads by coordinating meetings with key employers, universities, and professional bodies. Using the CRM, you will also provide relevant member data insights.

Key responsibilities will include:

• Supporting the delivery of events, such as CPD, site visits, Introduction to CIOB seminars, Professional Review workshops, Tomorrow’s Leaders events, professional networking and brand awareness events. Support the Regional Manager with event and business development, by conducting thorough desk research and helping to prepare presentation materials.
• Providing administrative support, such as maintaining CRM, providing member data insights and updating working documents, preparing meeting agenda and minutes, office administration and following finance processes.
• Provide member services, answering common queries such as advising potential members on routes to membership.
• Acting as a conduct of information within and between committee and HK regional team.

About You

The ideal candidate will hold the following skills and/ or experience:

• Be a highly organised individual who has demonstrable inter-personal skills, you will have experience of prioritising various administrative and operational tasks and working to agreed deadlines.

• Capable to communicate effectively and confidently at all levels. You'll provide exceptional member service, conduct research to propose new ideas, and take accountability for your actions and decisions

• Strong IT skills including Microsoft Office and social media are prerequisite, as is the ability to learn new in-house systems quickly.

• We offer flexible working, as this role can be based in home office or local office, you will need to be willing to work flexible hours to meet the organisations’ needs.

Why work for us?

We can offer you not only the opportunity to make a real difference with the work you do, but the chance to do that in a friendly, flexible and welcoming working environment.

Your personal wellbeing matters to us too. We’ll make sure that you’re constantly learning throughout your time with us. Our Gold Investors in People Award demonstrates that commitment.

Our Benefits include:

• 16 Days of annual leave
• Birthday leave, office closed during Christmas period
• 5 days’ work, flexible working style (Work from Home or Work in office options available)
• Private Medical insurance allowance
• Travel and meal allowance
• Mentoring, learning and development opportunities
• Professional body chartership allowance
• CIOB Assist (Mental health support and counselling services)

Please note that we may consider applications as they are submitted and therefore you are encouraged to apply as soon as possible.