Member Services and Training Administrator

Company Description Certified Flooring Installers (CFI) is a professional organization dedicated to promoting and elevating the craft of flooring installation. The organization focuses on setting high standards of workmanship and professionalism across the flooring industry. CFI supports installers through education, certification, and resources that help advance their careers and skills. The team works closely with industry partners and members to strengthen the reputation and quality of flooring installation as a recognized trade. Joining CFI means contributing to a mission-driven organization committed to excellence and member success.

Role Description The Member Services and Training Administrator is a full-time, on-site role based in Dalton, GA. This position is responsible for supporting CFI members by responding to inquiries, providing information about programs, and ensuring a positive experience throughout their membership lifecycle. Day-to-day tasks include managing membership records, processing applications and renewals, coordinating training schedules, and assisting with certification logistics. The role also involves organizing and supporting events, workshops, and training sessions, including communications, registrations, and on-site coordination. The coordinator collaborates with internal teams and external partners to improve member engagement, streamline administrative processes, and ensure training programs run efficiently.

Qualifications

• Strong interpersonal skills and customer service abilities to support and engage members effectively.
• Clear and professional communication skills, including email, phone, and in-person interactions.
• Administrative assistance skills, including data entry, record keeping, scheduling, and document management.
• Event planning skills to coordinate training sessions, workshops, and member events.
• Experience working in a membership-based organization or association is beneficial.
• Proficiency with office software and member or CRM databases is preferred.
• Ability to manage multiple tasks, prioritize workload, and meet deadlines with attention to detail.
• High school diploma or equivalent required; post-secondary education or relevant certifications are a plus.