Member Services Assistant

Responsibilities:

• Greet and welcome members upon arrival, delivering a warm, friendly, and professional first impression.
• Respond promptly and courteously to members’ inquiries, feedback, and complaints, providing accurate information on clubhouse services and facilities.
• Oversee daily Member Services operations to ensure a smooth, seamless, and premium experience for all members and guests.
• Maintain accurate, well‑organised, and confidential member records with strong attention to detail.
• Collaborate closely with clubhouse teams to deliver consistent, high‑quality service throughout the entire member journey.
• Uphold the clubhouse’s service standards and represent the organisation with professionalism in all interactions.
• Perform ad hoc tasks and responsibilities as assigned by supervisors or management.

Requirements:

• Diploma holder in Hospitality, Travel or Tourism Management, or relevant disciplines.

• Minimum 1 year of relevant experience in member services, hospitality, or customer‑facing roles.

• Customer‑focused, proactive, and positive attitude with a strong commitment to service excellence.

• Excellent communication and interpersonal skills, with the ability to engage effectively with members and colleagues.

• A cooperative team player with a genuine passion for hospitality.

• Responsible, detail‑minded, well‑organised, and able to work independently.

• Willing to work on a rotating shift schedule, including weekends and public holidays, from Monday to Sunday.

• Candidates with more experience will be considered for Officer level.

Our Benefits:

• Double pay
• Discretionary bonus
• Public holidays
• Medical benefits
• 12-16 days annual leave
• Meal allowance
• Special leaves such as birthday leave, and marriage leave.

We offer long-term career prospect and competitive remuneration package to the appointed candidate. Interested parties please apply with full resume and expected salary by clicking “Quick apply”.

Whatsapp: 94802667

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