Member Services Assistant

Member Services Assistant -Trilogy Cascade Club | Part-Time

Trilogy Cascade Club @ Redmond Ridge is hiring a Member Services Assistant to join our team! Located within an upscale, resort-style active-adult community, Trilogy Cascade Club @Redmond Ridge provides a welcoming environment where members enjoy exceptional amenities, activities, events, and services.

We are seeking a friendly, dependable, and service-oriented team member who enjoys working with people and can confidently balance front-desk responsibilities with administrative tasks and event support.

Position Overview

The Member Services Assistant serves as an important point of contact for our members and guests. This position provides professional and friendly customer service while supporting daily administrative operations and assisting with the setup and execution of community events.

The ideal candidate is organized, reliable, personable, and comfortable in a fast-paced environment. This role requires someone who is willing to be hands-on and enjoys contributing to a positive member experience.

Responsibilities

Member & Guest Services

• Serve as a welcoming and professional presence at the front desk.
• Greet and assist members and guests with questions, requests, and general information.
• Assist members with package and delivery pickups.
• Provide knowledgeable and courteous service while maintaining a positive and professional demeanor.

Telephone & Communication

• Answer and manage incoming telephone calls in a professional and friendly manner.
• Respond to general questions and provide accurate information.
• Direct calls and inquiries to the appropriate staff member or department.
• Communicate effectively with members, guests, vendors, and staff.

Administrative Support

• Accurately process payments for event registrations and other applicable activities.
• Maintain organized records and paperwork.
• Assist with general administrative tasks and daily office operations.
• Handle member information and transactions with accuracy and discretion.

Event Support

• Assist with the preparation, setup, and teardown of community events and activities.
• Help arrange tables, chairs, equipment, and other event materials.
• Safely move and organize furniture and equipment as needed.
• Work collaboratively with the team to ensure events are prepared, organized, and welcoming for members and guests.
• Provide on-site assistance during events as needed.

Position Requirements

Position: Member Services Assistant
Employment Type: Part-Time
Pay Rate: $20.82 per hour

Cascade Club Hours

• Monday–Friday: 8:00 AM – 9:00 PM
• Saturday: 8:00 AM – 8:00 PM
• Sunday: 10:00 AM – 6:00 PM

Please note: Community events may extend beyond the Club's regular closing hours. Flexibility to work occasional evenings and extended event hours is required.

Perks of Working at Trilogy Cascade Club

• Employee discounts at Pines Bistro Café
• Discounts on services at the Center for Well-Being Spa
• Work in an upscale, resort-style active-adult community
• Be part of a welcoming team focused on creating a positive experience for our members

Join the Trilogy Cascade Club Team!

If you enjoy working with people, providing excellent customer service, and being part of a team that creates memorable experiences for its members, we would love to hear from you!

***Email your resume to [email protected] and [email protected]***

Pay: $20.82 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person