Member Services Assistant

Member Services Assistant

Inverness Club | Toledo, Ohio

The Club

Championships run through the blood of Inverness. Since its founding in 1903, the Club has earned a reputation as one of the country's premier private clubs by combining world-class golf with exceptional hospitality. Every detail matters, and every member of our team contributes to maintaining the standards our members and guests have come to expect.

Position Summary

The Member Services Assistant works closely with the Director of Member Services to provide exceptional service and support to Inverness Club members and guests, with a primary focus on National Members and Guest House Operations.

The role will oversee the daily operations of the Club’s five guest houses, coordinate member and guest requests, support housekeeping operations throughout the Club, and serve as an important liaison between members, guests, and various Club departments. The ideal candidate is highly organized, detail-oriented, service-focused, and able to manage multiple priorities while maintaining a warm and professional demeanor.

Essential Responsibilities

National Member & Guest Services

• Serve as a key liaison and point of contact for National Members and their guests.
• Assist with coordinating member trips and itineraries, including dining, catering, private events, golf, transportation, and occasional activities outside of Inverness Club.
• Provide personalized service and anticipate member and guest needs.
• In season, assist with guest check-ins and coordinate member and guest itineraries.
• Communicate guest and member activities with appropriate department heads to ensure a seamless experience.

Guest House Operations

• Oversee guest house reservations and booking requests.
• Send booking confirmations and pertinent information to members and guests.
• Coordinate tee time requests for guest house guests.
• Coordinate transportation and communicate transportation needs with the appropriate staff.
• Conduct daily walk-throughs of all five guest houses to ensure cleanliness, presentation, and proper maintenance.
• Identify and report maintenance issues and items requiring repair or replacement to the Director of Member Services.
• Stock snacks, beverages, and special-request items for members and guests.
• Assist with catering and special food and beverage requests in the guest houses as needed.
• Maintain a high standard of presentation, cleanliness, and hospitality throughout the guest house operation.

Housekeeping Coordination

• Assist with coordinating housekeeping operations for the Club’s guest houses, clubhouse, golf professional shop, and satellite operations.
• Communicate housekeeping needs, schedules, priorities, and special requests as needed.
• Help ensure housekeeping standards are consistently maintained throughout all areas of responsibility.
• Coordinate and supervise training for new team members.
• Assist with addressing operational issues and communicating concerns to the Director of Member Services.

Inventory & Daily Operations

• Maintain daily and monthly beverage inventories for the guest houses.
• Monitor supplies and amenities and ensure appropriate inventory levels are maintained.
• Assist with ordering or communicating the need for replacement items and supplies.
• Support the Director of Member Services with daily operational tasks and special projects.
• Maintain accurate records and timely communication regarding member, guest, guest house, and operational needs.

Qualifications & Skills

• Previous experience in private club, hospitality, hotel, or high-end guest service preferred.
• Exceptional customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize and manage multiple requests in a fast-paced environment.
• Professional, friendly, and service-oriented demeanor.
• Ability to work independently while also functioning effectively as part of a team.
• Strong follow-through and problem-solving skills.
• Comfortable communicating with members, guests, department heads, and staff at all levels.
• Flexibility to work weekends, holidays, and varying hours as required by the Club’s seasonal operations.
• Must maintain a professional appearance and always represent Inverness Club in a positive manner.

Key Attributes

The successful candidate will be:

• Member-focused
• Highly organized and detail-oriented
• Proactive and dependable
• Professional and approachable
• A strong communicator
• Flexible and team-oriented
• Committed to providing exceptional hospitality

Physical & Operational Requirements

• Ability to regularly walk through and inspect guest houses and Club facilities.
• Ability to lift and carry supplies and guest amenities as needed.
• Ability to work both independently and collaboratively.
• Ability to respond to changing member and guest needs with professionalism and flexibility.

What We Value

Our culture is built on a few simple principles.

• Teamwork with a positive attitude.
• We challenge each other with understanding and respect for all.
• We pay attention to details and anticipate needs.
• We exceed expectations.
• We never ask someone else to do something we are not willing to do ourselves.
• We make no excuses, only adjustments.
• Honest commitment to the team, rules, and family values, and Inverness principles.

The Member Services Assistant plays an important role in delivering the exceptional level of service and hospitality expected by Inverness Club members and guests. Every interaction and every detail contributes to the Club’s longstanding tradition of excellence. If you believe great hospitality begins with exceptional care, and attention to detail, we encourage you to apply.

Full Time / Year-Round Position

Compensation & Benefits

• Competitive salary based on experience.
• Comprehensive benefits package, including health insurance and a 401(k).

Please Submit Resumes & Cover Letters To:

Sarah Daeger
Director of Member Services
Inverness Club
[email protected]

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person