Member Services Associate (8151)

Schedule/Hours: Monday-Saturday – Part-time 27.5 hours per week – Monday thru Saturday

This position is responsible for:

Creates exceptional customer/member service experiences for the Ray & Joan Kroc Corps Community Center.  Sells and/or verifies memberships through the established sales system; provides information and answers questions about available programs/classes; answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary. Receives and receipts deliveries and donations, greets and announces visitors and clients, provides general information about The Salvation Army Kroc Center operations and services.  Performs routine clerical work such as typing and filing.

Key Responsibilities:

• Provides excellent, prompt and courteous services for members and perspective members of the Ray & Joan Kroc Corps Community Center.
• Gives tours of the Kroc Center by promoting the center and selling memberships or classes.
• Handles cash, makes change and operates the established computer software; serves customers, clients and members according to established procedures.
• Receives and handles telephone calls, visitors and emails in a friendly and professional manner; directs calls to appropriate program/staff in a timely manner; records accurate and complete messages when needed.
• Maintains progressive knowledge of all programs, events, parties and class schedules; listens to members’ goals and preferences and connects them to existing and related solutions; maintains awareness of opportunities for increased sales to include personal training, parties, apparel, etc.
• Maintains orderliness and cleanliness of the Point of Sale (POS) stations and kiosks.  Keeps sales area clean and neatly arranged at all times.
• Secures the POS area at the open and close of shift.
• Adheres to Kroc Center operations as well as all policy procedures and observes all safety rules and regulations.

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Ability to operate a POS system, telephone and/or switchboard.
• Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits:

• Paid Time Off

• Retirement Savings Plan Available

• High School Diploma or GED (Required) AND

• Six months cashier and/or customer service experience OR

• Any equivalent combination of training and experience that provides the required knowledge, skills or abilities

Licenses and Certifications:

• None

Equal Opportunity Employer: Veterans | Disabled