Member Services Associate

Be a part of building great futures with Boys & Girls Clubs of Metro South!

Boys & Girls Clubs of Metro South was formed through a dynamic merger of local Club organizations in Southeastern Massachusetts. Our approach to driving systematic change is to address issues that negatively impact youth head-on, talking early and often about the importance of overcoming peer-pressure and breaking free from generational cycles of opportunity. We believe in an interdisciplinary approach to youth development, and so we work to address the root causes of the challenges facing our region’s youth.

The Boys & Girls Clubs of Metro South is hiring for Member Services Associates at our Brockton Clubhouse!

• The Member Services Associate is responsible for providing quality customer service to members, potential members, parents and guests who utilize the Boys & Girls Clubs of Metro South and to provide support to the staff in carrying out their duties.

We have various schedules available:

• 12:00 pm - 5:00 pm
• 3:00 pm - 8:00 pm

ESSENTIAL FUNCTIONS:

• Actively promote membership enrollment; collect and input all membership applications.
• Ensure that membership files are properly stored and up to date and accessible to senior management staff only.
• Sign members in as they enter the building and track and enter all participants in to the daily attendance each morning/afternoon.
• Track daily, weekly and monthly membership attendance for average daily attendance (ADA).
• Assist with monthly, quarterly and annual reports for member tracking.
• Input daily member activity sheets.
• Enforce behavioral/policy issues within membership, delegating respective consequences.
• Process membership billing, renewals and cancellations.
• Record payments for membership, cards and donations.
• Handle all phone communications for the Club and appropriate staff including answering questions and directing calls where needed for appropriate follow-up.
• Provide timely communication and response with all interested requests for information.

QUALIFICATIONS:

• High School diploma or GED required.
• Must be 18+ years old for the Member Services Associate role.
• Experience working with children.
• Must be organized and reliable.
• Flexibility to work clubhouse hours, especially as seasons and service needs change.
• Must have effective communication skills.
• Knowledge of general building maintenance, security, operations.
• Ability to handle and resolve issues of members and staff in a professional manner.
• Ability to react to and resolve issues of a building or equipment nature.
• Ability to respond to emergency situations, assess seriousness, and resolve, seek assistance, and communicate effectively,
• Previous experience in dealing with customer service opportunities and issues.
• Ability to communicate and promote membership benefits.

BOYS & GIRLS CLUB COMPETENCIES:

Engaging Community: Builds bridges beyond our walls to ensure our Clubs’ work is community-focused, welcoming of all, and providing wide-reaching community benefits.

Inclusion: Values all people (members, families, staff, volunteers, donors, partners, etc.) for their unique talents, and takes an active role in promoting practices that support diversity, equity, inclusion, and global work, as well as cultural competence.

Communication & Influence: Listens to understand and expresses self effectively (in written and verbal communications) in ways which engage, inspire, inform, and build commitment to our mission.

Program/Project Management: Ensures program/project budgetary and impact goals are achieved.

Innovation: Creates and implements new and relevant approaches and activities that improve and expand the Clubs’ work and impact in the community and on members.

Developing Self & Others: Develops self (skills and actions) and supports others (e.g., staff, volunteers, members), both formally and informally, to achieve their highest potential.

Teamwork & Cooperation: Demonstrates ability to work productively and cooperatively with others at all levels to achieve individual and collective goals for impact. Understands and manages external emotions effectively in all situations.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

The physical demands of this position are limited and, as such, reasonable accommodations may be made to enable individuals with physical disabilities to perform essential functions of this position.

DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. The Boys and Girls Clubs of Metro South is an Equal Opportunity Employer.

Job Type: Part-time

Pay: $16.25 per hour

Benefits:

• Employee assistance program
• Employee discount
• Paid time off

Application Question(s):

• Our minimum age requirement for this position is 18 years of age. Do you meet that requirement? Please answer yes or no.

Education:

• High school or equivalent (Required)

Ability to Commute:

• Brockton, MA 02301 (Required)

Work Location: In person