Member Services Associate

Description:

Role Summary

The Member Services Associate supports the daily delivery of a welcoming, organized, and consistent member experience at GenSpace, with a particular focus on member check-in, attendance tracking, and accurate data entry. The role also provides front desk and other frontline Member Services support based on daily operational needs.

Key Responsibilities

• Support member check-in and attendance for daily programs and ensure information is captured accurately and promptly in GenSpace systems.
• Provide warm, professional frontline support to members and visitors, including routine questions, wayfinding, and program information.
• Support front desk coverage, member check-in, attendance, and other Member Services responsibilities as assigned by the Manager, Operations & Innovation based on operational needs.
• Help members navigate programs, spaces, and routine registration or membership needs.
• Monitor instructor arrivals and communicate attendance, scheduling, or operational concerns to the appropriate staff member.
• Perform routine data entry and maintain accurate attendance and member information in GenSpace systems.
• Assist with device checkout, class materials, room readiness, tours, events, and other operational needs.
• Communicate member concerns, policy questions, or unusual situations to the appropriate staff member.
• Help maintain organized and welcoming member-facing spaces and resources.

Requirements:

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in customer service, hospitality, community programming, administrative support, or a related field preferred.
• Experience working with older adults a plus.
• Warm, professional, and able to provide empathetic service while maintaining appropriate professional boundaries.
• Strong communication, organizational, and attention-to-detail skills.
• Comfortable using computers and mobile devices and learning digital systems, including member management/CRM systems and basic data entry.
• Reliable, punctual, and able to follow established procedures and recognize when questions or concerns should be escalated.
• Korean or Spanish language skills a plus.

Schedule

Part-time, Monday through Thursday, generally 9:30 a.m.–4:30 p.m. Schedule may be adjusted based on GenSpace's operational and program needs.