Member Services Coordinator/Admin assistant

We are looking for a proactive Member Services Coordinator/Admin Assistant to support daily member service activities and front office operations. This role combines administrative coordination, customer support, and data management to help keep member records, communications, and event logistics organized and accurate. The ideal candidate brings a service-focused mindset, strong attention to detail, and the flexibility to assist across multiple office functions in a collaborative team environment. This rle is in the greater MIlfrod MA area and is 100% in office.

Responsibilities:

• Guide new members through the onboarding process and help create a positive, well-organized introduction to the organization.

• Keep member-facing documents, website content, and communications current by coordinating updates from internal teams and external partners.

• Enter and maintain product and membership data, ensuring records, categories, and status details remain accurate in internal systems.

• Support members with service-related requests, including assistance with backorder cancellation needs and other account updates.

• Prepare reports related to promotions and data entry activities to support tracking, review, and process improvement efforts.

• Coordinate logistics for member events, shows, meetings, training sessions, and board gatherings, including ordering materials and supplies as needed.

• Manage front desk and reception responsibilities by greeting visitors, handling incoming deliveries, and maintaining an organized office presence.

• Update the shared office calendar and assist with general administrative tasks such as supply ordering and keeping common areas organized and stocked.

For immediate consideration please reach out to me directly! Eric Lebow 508-205-2127

• At least 2 years of experience in member services, customer support, administrative support, or a similar office-based role.

• Background working in a smaller office environment with the ability to balance a variety of responsibilities throughout the day.

• Strong proficiency with Microsoft Office applications and experience using customer support or ticketing platforms; Zendesk experience is highly valued.

• Excellent data entry and document management skills with a high level of accuracy and follow-through.

• Demonstrated commitment to responsive, detail-oriented customer service and effective problem resolution.

• Self-directed approach to work with the ability to take initiative, manage priorities, and respond with urgency when needed.

• Collaborative attitude with a willingness to support colleagues and contribute across multiple administrative and operational tasks.

For immediate consideration please reach out to me directly! Eric Lebow 508-205-2127

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