Member Services Executive (Customer Service)

About the role

At Comoclub, we pride ourselves on providing exceptional experiences for our discerning clientele. We operate across a wide lifestyle category that includes, retail, dining, hospitality, wellness and more, where attention to detail and customer satisfaction are paramount. We are seeking a dedicated and experienced Member Services Person to join our dynamic team and ensure our service exceeds expectations.

Key responsibilities

• Develop and implement customer service policies and procedures
• Conduct regular training sessions to enhance team skills and knowledge
• Handle escalated customer inquiries and complaints, providing solutions in a timely and professional manner
• Foster a welcoming and inclusive environment for both customers and staff
• Engage with customers to gather feedback and insights to improve services
• Monitor and analyze customer service metrics to ensure targets are met or exceeded
• Implement and oversee customer service improvement initiatives
• Ensure compliance with company policies and industry regulations
• Utilize customer service software and technology to streamline operations and enhance customer interactions
• Stay updated with the latest technological advancements and integrate relevant tools into the customer service process

About you

• Minimum 2 years of relevant working experience in Customer Servicing, Marketing, Hospitality or CRM
• Excellent command in spoken and written English
• Advanced proficiency TOEIC score at least 800 or equivalent
• Exceptional interpersonal and communication skills with pleasant personality
• Strong time management capabilities
• Independent and self-starter, minimum job supervision
• Ability to handle difficult situations and customers with tact and diplomacy
• Familiar in CRM, customer service software and other relevant technologies
• Strong problem-solving skills and attention to detail
• Passionate about providing outstanding customer service

About us

At Comoclub, we pride ourselves on providing exceptional experiences for our discerning clientele. We operate across a wide lifestyle category that includes, retail, dining, hospitality, wellness and more, where attention to detail and customer satisfaction are paramount.