Member Services- Front Desk

Job Summary

The Garver Memorial YMCA is seeking a Member Services Representative to join our team. As the first point of contact for members, guests, and program participants, this position is responsible for greeting everyone who enters the YMCA and providing excellent customer service. The ideal candidate will possess strong customer service skills, a positive attitude, and a commitment to creating a welcoming and positive environment.

• Located at Garver Memorial YMCA in Roaring Spring
• Shifts available Monday-Friday 5:30AM-9PM, Saturday 8AM-4PM, Sunday 12PM-5PM
• Flexible scheduling available, with the opportunity to work up to 40 hours per week
• Pay $9.25-$12.00/hr based on experience
• Free YMCA membership!

Responsibilities

• Demonstrate excellent customer service by greeting individuals entering the YMCA, answering questions, and responding appropriately to member concerns.
• Check-in members entering the building by scanning membership cards and obtaining proper identification of guests.
• Answer phones, direct calls, and take accurate messages.
• Be knowledgeable about YMCA programs and memberships; including all current and upcoming program information and other special events to inform members.
• Conduct tours to perspective members.
• Process memberships, program registrations, and other monetary transactions accurately.
• Manage cash drawer and perform end-of-shift reconciliations.
• Handle multiple tasks in an organized, efficient and professional manner.
• Maintain a clean, organized, and clutter-free Welcome Desk and lobby area.
• Follow and enforce all YMCA procedures and policies including emergency plans.
• Any other duties as assigned

Qualifications

• Possess and demonstrate strong verbal, interpersonal, customer service problem solving, organizational and communicational skills.
• Perform basic writing and mathematical skills
• Perform basic computer skills
• Ability to multi-task and prioritize
• Work independently
• Clearances and background checks required upon hire.

Physical Demands

Ability to frequently stand, sit, walk, talk and occasionally stoop, kneel, crouch, bend and lift and/or carry up to 10 pounds.

Pay: From $9.25 per hour

Expected hours: 8.0 – 40.0 per week

Benefits:

• Employee discount

Work Location: In person