Member Services Representative Afternoon Shift

Grow with us!

In one to two years, you could be earning $50k a year with Planet Fitness!

We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening 10+ new clubs a year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

 But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

See for yourself! 

 
What are you waiting for?  APPLY TODAY!
Essential Duties and Responsibilities 

• Provide an exceptional customer service experience.

  
-Responsibilities include:
⦁ Check members into the system.

⦁ Take prospective members on tours then assist them with the new account sign-up process
⦁ Facilitate needed updates to member’s accounts.
⦁ Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
⦁ Detailed cleaning in all areas of the facility.
Qualifications/Requirements 
⦁ Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
⦁ People with positive mental attitudes excel here!
⦁ Customer service background preferred.
⦁ Punctuality and reliability is a must.
⦁ Demonstrate diplomacy in all interactions while using appropriate behavior and language.
⦁ High School diploma/GED equivalent required.
⦁ Must be 18 years of age or older.
Physical Demands 
⦁ Continual standing and walking during shift.
⦁ Continual talking in person or on the phone during shift.
⦁ Must be able to occasionally lift up to 50 lbs.
⦁ Will occasionally encounter toxic chemicals.