Member Services Representative / Building Supervisor

POSITION SUMMARY:

The Member Services Representative / Building Supervisor is responsible for excellent customer service and total building security and supervision in the absence of management staff. This individual greets members and guests visiting the YMCA, gives tours, starts memberships, and completes program registration. Additionally, the Building Supervisor enforces all program and building policies and makes periodic checks of all areas of the building,

ESSENTIAL FUNCTIONS:

1. Handles all potential building and program concerns including, but not limited to, security.

2. Handles all group rental such as checking them into proper areas at building, checking on group during rental times, and making sure groups leave building at proper time.

3. Liaison to staff and members and fills out Building Supervisor reports at end of each shift.

4. Enforces closing times to make sure all members/staff are out of building at proper times and locks up program area after closing.

5. Attends required staff trainings/meetings; other duties as assigned by Directors.

6. Provides members and guests with exceptional customer service and assistance while promoting YMCA membership and programs.

7. Provides information and assistance related to membership rates, programs, services, scholarships and other YMCA amenities.

8. Prepares member records, issues Membership ID cards, and handles all registration/enrollment transactions.

9. Answers phones and performs other assignments as needed in appropriate and efficient manner which includes the ability to multitask effectively.

10. Follow up with prospective members and new members per Association standards.

11. Provides informative tours to prospective and new members in accordance with Association tour requirements.

12. Performs other duties as assigned.

YMCA COMPETENCIES (Leader):

Mission Advancement: Demonstrates in word and action the Y’s core values of caring, honesty, respect and responsibility and a commitment to the Y’s mission, in all matters at all times.

Makes member and community needs paramount and does everything in his/her power to engage and partner with members and community to exceed expectations.

Collaboration: Listens and expresses ideas effectively and in a manner that reflects a true understanding of the needs of the audience.

Operational Effectiveness: Participates in the generation, experimentation, and implementation of new approaches and activities that improve and expand the Y’s mission and work.

Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences.

Personal Growth: Demonstrates effective interpersonal skills and adapts well to new situations, obstacles, and opportunities.

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

QUALIFICATIONS:

1. Minimum high school diploma or equivalent work/education experience.

2. Have ability to work with a diverse group of individuals. Also, possess ability to relate effectively to diverse groups of people from all socioeconomic segments of the community.

3. Ideal candidate will possess excellent conflict resolution and communication skills.

4. Certification Requirements within 60 Days of Hire Include: CPR, First Aid, and Bloodborne Pathogens. YMCA will facilitate and offer this training.

5. Good organizational, verbal, written, communication & presentation skills.

6. Excellent personal computer skills and experience with standard business & finance software.

7. Consideration for employment is subject to a background check.

PHYSICAL DEMANDS:

1. Must have excellent communication skills.

2. Must be able to lift 50 lbs.

3. Ability to visually inspect building condition, equipment, computer monitors, etc.

4. Must have ability to perceive audio & visual alerts for emergency purposes.

5. Must be able to sit or stand for long periods of time.

6. Must be able to access all areas of building including pool areas, closets, stairwells, locker rooms, wellness center, etc.

SHIFTS AVAILABLE (SHIFTS MAY VARY):

1. Early morning opening shift

2. Day shift

3. Evening closing shift

4. Weekday & Weekend shifts

Job Type: Part-time

Benefits:

• Employee discount
• Flexible schedule

People with a criminal record are encouraged to apply

Work Location: In person