Member Services Representative

MEMBER SERVICES REPRESENTATIVE (Day Shift)

Part-Time Non-Exempt

Reports to: Member Services Supervisor / General Manager

We’re seeking a Member Services Representative who will be responsible for providing exceptional customer service to our club members and staff.

This role is offered by JEM Wellness Brands, a proud franchise operator of Crunch Fitness—the “No Judgment Gym” known for fun, effective workouts. Crunch serves over 3 million members across 500+ locations and ranks #1 in fitness and #32 overall on Entrepreneur’s Franchise 500 (2025), featuring its new Crunch 3.0 design.

JEM Wellness Brands is growing rapidly and committed to your future. Since 2022, we’ve acquired six Northern California Crunch locations, partnered with Atticus Franchise Group, and set a goal to open 75 new gyms by 2032. This year, we celebrated a Brookfield, WI opening with NBA star Trae Young and JEM leadership. Our mission is to empower people to feel good in their bodies, confident in their choices, and connected to a lifestyle of wellness. We operate with core values of Resilience, Service, Transformation, and Excellence—building a movement of self-improvement through purpose-driven work and a people-first culture.

Position Overview

The Member Services Representative creates a welcoming environment for members and team members who are passionate about fitness. This role requires an optimistic communicator who enjoys engaging with others, thrives in a structured environment, and excels at multitasking while maintaining organization and attention to detail.

Member Services Representative Responsibilities

Member Engagement & Service

• Greet all members and guests with a warm, enthusiastic smile and ensure they feel welcome
• Communicate special events and promotions to members and guests
• Maintain a professional and courteous disposition at all times
• Facilitate member requests or escalate to a manager when necessary

Front Desk Operations

• Check in members and guests in accordance with company procedures, resolving alerts as needed
• Navigate all front desk stations, including check-in, Relax & Recover, guest services, and membership sales
• Answer phones promptly and professionally
• Perform opening and closing duties, including completing checklists

Sales & Revenue Generation

• Assist with membership sales and promote additional services such as tanning, group fitness, small group training, and childcare
• Sell retail products and facilitate payment for member services in accordance with company procedures
• Deliver on new member enrollment expectations, including guest conversion and CrunchOne Kickoff standards

Facility Knowledge & Cleanliness

• Maintain a clean and organized work area and support overall facility cleanliness
• Be an expert in all club facilities, services, programs, and schedules
• Participate in cleaning beyond shift duties to ensure a “grand-opening ready” environment

Team Collaboration & Training

• Attend monthly and weekly department meetings and employee training sessions
• Assist in projects delegated by club management
• Follow all policies and procedures outlined in the Employee Handbook

Required Skills & Experience

Communication & Language

• Fluent in English with proficient reading and writing skills
• Strong verbal and written communication skills

Technical & Computer Skills

• Basic computer proficiency
• Ability to navigate club software and systems

Customer Service

• Strong customer service orientation

Certifications

• CPR/AED certification (required; may be obtained within 30 days of hire)

Preferred Experience

• Minimum 1 year of experience in a service-oriented position

Physical Requirements

• Must be able to lift or move up to 50 lbs
• Physical effort required for daily duties include prolonged standing and walking

Education Requirements

• High school diploma or GED required

Schedule Requirement

This position is designated as a day-shift role. Employees must be available and flexible to work any day of the week, Monday through Sunday, as scheduled by the Company. Work schedules may vary based on business needs.

Compensation (Hourly)

• $16.90/hour

Benefits

• Retirement Savings – 401(k) plan with employee contribution options, available to all employees after six months of service available for full-time and part-time employees.
• Wellness Perks – Complimentary Crunch gym membership for all employees.
• Safety & Certification Support – Free CPR/AED re-certifications provided by the company for all employees.

Disclaimer

It is the responsibility of the candidate to obtain and maintain all required certifications at their own expense, including but not limited to Personal Training Certification, Group Fitness Certification, and CPR/AED Certification, as a condition of employment.

About JEM Wellness Brands

Founded in 2022, JEM Wellness Brands is a first-in-class health and wellness franchisee platform and an official franchise partner of Crunch Fitness. Our mission is simple: to empower people to feel good in their bodies, confident in their choices, and connected to a lifestyle of wellness. Through our portfolio of industry-leading brands, we do good by doing well.

We envision a world where wellness is accessible, inclusive, and deeply personal—where fitness, beauty, and recovery are not just services, but a way of life. Guided by our core values of Resilience, Service, Transformation, and Excellence, we strive to create meaningful experiences for our community, team members, and customers.

At JEM, culture is our heartbeat. We’re a team of passionate leaders and purpose-driven professionals who celebrate wins, support growth, and put people first—always.

Additional Requirements & Equal Opportunity Statement

All employees at JEM Wellness Brands must be 18 years of age or older.

Crunch Fitness Powered by JEM Wellness Brands provides equal employment opportunities to all employees and applicants and strictly prohibits discrimination or harassment of any kind. Employment decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please note: Crunch Fitness Powered by JEM Wellness Brands does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.

Crunch Fitness Powered by JEM Wellness Brands