Member Services Representative

Job Summary Member Service Representatives are responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties And Responsibilities

• Greet gym members, prospective members and guests, providing exceptional customer service.

• Handle all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.

• Check gym members into the system.

• New gym member sign-up.

• Take prospective gym members on tours.

• Facilitate needed updates to member’s accounts.

• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

• Assist in maintaining the neatness and cleanliness of the club

• Set and clean tanning beds.

• Sell tanning related products.

• Uphold the companies policies.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Must be AED/CPR Certified

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefits/Safety Precautions

• Free gym membership
• pay bi-weekly
• 401k and health benefits
• Face coverings provided
• daily wellness checks
• daily temperature checks

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.