Member Services Representative

Purpose: Responsible for all account receivable operations to ensure financial growth and success of the company. Maintains and assists members and potential members with financial questions. Assures outstanding customer service and member retention.

Essential Duties:

Data entry of all membership records and accounts including new members and changes to accounts

Answer multiple phone lines
Records daily payments
Responsible for all billing statements, notification, arrangements, and collections of past due accounts
Attends all staff and club meetings and events
Complies with the Genesis Health Club staff policy handbook

Expectations:

Present a professional demeanor at all times when representing the club.

Provide input in developing strategies to support club goals and objectives.
Develop and build a team atmosphere among staff and departments.
Influence and motivate other staff members to perform at their maximum capacity.
Ability to respond to common inquiries or complaints from members.

• Assists with all aspects of front desk operations and customer service when required or as needed.

Requirements:

Minimum 1year experience in a customer/member service position.

Basic math aptitude
Working proficiency in a Windows environment with basic work processing and data entry skills

• High School Diploma or equivalent