Member Services Representative

Overview

The Member Services Representative provides comprehensive frontline service for residents and guests, including customer service, payments, facility monitoring, reservations, and amenity operations.

Schedule Requirements:

• Evening shift only (2:30 PM – 7:30 PM)
• 10–20 hours per week, with flexibility required during peak periods in January
• Availability to work every other weekend is mandatory.
• Availability to work during major summer holidays is mandatory.

Key Responsibilities

• Greet residents and guests with a friendly, professional attitude at every interaction.
• Answer incoming phone calls and handle resident inquiries courteously.
• Process payments for HOA fees, garbage fees, recreation fees, and other transactions.
• Perform check-ins, verify IDs/access cards, and register residents/guests for amenities.
• Take reservations for facilities including, racquetball courts, pavilion, and other amenities.
• Monitor recreation facilities to ensure rule compliance and proper resident/guest behavior.
• Report facility incidents, damages, behavioral issues, hazards, and injuries using incident forms and protocols.
• Escalate issues with appropriate departments.
• Support events with setup, occupancy counts, and post-event inspection.
• Provide general administrative support

Qualifications

• Strong communication and customer service skills.
• Basic computer proficiency
• Reliable, detail-oriented, and able to follow procedures.
• Experience in customer service, reception, or administrative roles preferred.
• High school diploma preferred

Pay: $14.00 per hour

Application Question(s):

• Are you able to work every other weekend?

Work Location: In person