Member Services Representative

POSITION SUMMARY:

At the Marshfield Clinic Health System YMCA, we believe every interaction is an opportunity to create belonging. The Member Services Representative plays a vital frontline role in creating a welcoming, safe, and supportive environment for members, guests, and the community.

This position is responsible for delivering exceptional customer service at the Welcome Center, supporting membership operations, and helping ensure every individual feels valued and connected to the YMCA. Working closely with the Member Experience Supervisor and Director of Member Experience & Community Outreach, this role supports daily operations and contributes to a consistent, high-quality member experience.

QUALIFICATIONS & EXPERIENCE:

· Minimum age of 18.

· Prior experience in customer service, hospitality, or a membership-based environment preferred.

· Strong interpersonal and communication skills with the ability to create positive interactions with members and guests.

· Ability to multitask and remain organized in a fast-paced, people-focused environment.

· Basic computer skills and ability to learn membership management or CRM systems.

· Ability to handle cash transactions accurately and responsibly.

· Dependable, punctual, and able to work both independently and as part of a team.

· Willingness to work a flexible schedule, including mornings or afternoons or evenings and weekends.

· Willingness to obtain and maintain required YMCA certifications within the first 90 days, including CPR, AED, First Aid, Child Abuse Prevention, Bloodborne Pathogens, and Hazard Communication.

· Spanish-speaking ability is a plus and supports our commitment to serving the full diversity of our community.

Pay: $12.75 - $20.57 per hour

Expected hours: No more than 20.0 per week

Benefits:

• Flexible schedule

Work Location: In person