Member Services Representative

Job Posting: Member Service Representative

Location: Waterloo and Marshall Branches

Employment Type: Full-time (Monday-Saturday)

About us:

As a not-for-profit financial institution, we are committed to serving our members with integrity, personalized service, and financial solutions that support their goals. We offer a welcoming environment where your work makes a difference every day.

Position Summary:

We seek a friendly and detail-oriented Member Service Representative to join our team. In this role, you will be the face of the Credit Union, providing exceptional service to members by handling financial transactions, answering inquiries, and promoting Credit Union products and services.

Key Responsibilities:

· Feel comfortable answering phone calls.

· Greet and welcome members and visitors to the Credit Union in a professional manner.

· Provide prompt, efficient, and accurate service in the processing of transactions.

· Research accounts for deposit, withdrawal, and loan-payment discrepancies.

Qualifications:

· Preference- Bilingual (Spanish)

· Ability to exercise good judgment, initiative, and tact when dealing with co-workers and credit union members.

· Effective oral and written communication skills

· Proficient computer skills using Microsoft Word and Excel

· Work up to two Saturdays a month with time off during the week.

How to Apply:

Please send a resume to [email protected] or [email protected]. We’re excited to meet candidates who are passionate about service and ready to make a difference.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person