Member Services Representative

Benefits

• 401K & 401K Match Eligibility
• Health, vision, dental, and hospital indemnification insurance eligibility (full-time staff may be eligible for employer paid benefits)
• Full Time employees receive employer paid Life Insurance policy
• Paid Time Off Eligibility
• Access to Christmas Club savings

Job Summary

Planet Fitness is looking for energetic, hardworking Front Desk Team Members who are passionate about health and fitness to join our amazing team. We have multiple hourly Front Desk positions open! These include part-time and full-time opportunities with flexible schedules. Please feel free to call or email to schedule an interview after submitting your application!
251-308-1020

Our Front Desk Members enjoy:

• A Free Black Card Membership valued at $24.99 monthly - go to any gym nationwide, bring a guest for free, includes free amenities such as heated water pressure beds, massage chairs, tanning
• A fun, judgement free environment to work in
• Opportunities to volunteer and network in your local community
• Contribute to changing our members lives through fitness
• Thrive in a fast-paced environment
• Customized Work Schedule
• Work hard with an amazing group of talented, dynamic member service professionals
• Full-time employees get paid time off that increase the longer you work for the company

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities of this high pace environment will include:

• Membership SALES
• Customer SERVICE
• Cleaning and SANITATION

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service as well as a friendly and welcoming atmosphere
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions
• Check members into the system, facilitate updates to member's accounts, and respond to member questions and concerns
• Facilitate guided tours and execute membership sales
• Maintain and uphold company policies and procedures
• Performing cleaning duties each shift and maintaining cleanliness of the club with walk-arounds

Qualifications/Requirements

• Basic computer proficiency.
• Upbeat and positive attitude with a smile!
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Please provide your availability & how many hours per week you are seeking to work.
• Why do you want to work at Planet Fitness?
• When are you available to start this position?

Work Location: In person