Member Services Representative

The Calgary Winter Club is Calgary’s premier private family Club, situated in northwest Calgary on the edge of Nose Hill Park. The CWC offers an outstanding employee experience; we are firm believers that everyone should enjoy their work and have a successful work-life balance.

We are looking to fill a full time position as a Member Services (front desk) Representative who is able to work evenings and weekends (Thurs/ Fri/ Sat/ Sun/ Mon 3:30pm - 11:30pm).

Our work environment is ideal for an individual who possesses great team energy, motivated, believes customer service is a way of life and enjoys working in a fast paced, challenging and changing environment.

What you will do:

· Retain strong familiarity with the Club’s facilities, hours of operation, and schedules

· Greet all members, guests, and staff; display a friendly, enthusiastic, and genuine demeanor at all times

· Respond to member inquiries in a timely manner, and escalate as necessary

· Process registrations, reservations, court and locker bookings, phone inquiries, and cash out

· Assist in the maintenance of ‘first response’ procedures for medical and other emergencies

· Sell Club services and amenities

What you will need:

· Excellent customer service and communication skills with 2-3 years’ experience

· Takes initiative and ownership of task

· Solutions oriented and proactive in nature

· High school diploma or equivalent

· Intermediate MS Office computer skills and comfortable using multiple computer programs

· First aid an asset

Additional Benefits of Working for the CWC:

· Enjoy healthy and delicious daily food offerings in our Club Café at 50% discount

· 'Staff in Action' usage of the Club facilities, which includes Staff Classes and more

· Discounts at The Shop, personal training sessions and professional massage services, right in the Club

· Work with a fun, diversified team who are passionate about customer service and creating a great culture

Important Information

• We welcome applications from all qualified candidates, including women, Indigenous peoples, persons with disabilities, and members of visible minorities. We value a diverse workforce that reflects the communities we serve.
• We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process.
• Must be legally eligible to work in Canada and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role.
• The successful candidate in this role will be required to complete a clear vulnerable sector search.
• We thank all interested applicants; however, only those selected for an interview will be contacted.

To apply for this position, send your resume by email with “Member Services Representative” in the subject line

Pay: $21.00 per hour

Benefits:

• Discounted or free food
• Store discount

Application question(s):

• How many years of customer service/reception desk experience do you have?

Work Location: In person