Member Services Representative

JOB

MEMBER SERVICE REPRESENTATIVE
FULL-TIME | ERICKSON, MB
Hours: 37.5 hours per week | Schedule: Monday to Friday, 8:45 a.m. – 5:15 p.m.

Life is short - work somewhere awesome! Monday to Friday No weekends!

Compass Credit Union is currently looking for a candidate to fill the role of a Full-Time Member

Service Representative (MSR) at our Erickson Branch.

THE POSITION
Reporting to the Member Services Supervisor- Erickson, the Member Service

Representative will handle all cash and non-cash transactions, process deposits and

withdrawals, and respond to member inquiries. You are the first point of contact and are

fundamental to the success of our Credit Union.

You will assist members in person, by phone, or digitally with a positive and professional

attitude.

Sales: you will have the ability to achieve sales goals ensuring that our members are offered

products and services which meet their needs and refer members to other specialists

within our organization.

You will address member inquiries promptly and effectively, escalating issues when

appropriate to ensure timely resolution

You will maintain accurate and confidential member records.

You may assist members in navigating online services and digital tools.

You will support daily operational tasks, including filing, data entry, documentation and

other duties as assigned

You will collaborate with team members to ensure and improve the member experience.

And you will participate in ongoing training to stay current on products, procedures, and

compliance standards. You will also have the opportunity to partake in training to advance

your position in the Credit Union.

EXPERIENCE/EDUCATION:
The successful applicant will possess a Grade 12 diploma with a minimum 1 year customer

service and/or cash handling experience. Strong verbal and written communication skills are

required as well as experience with Windows and Microsoft Office. Previous credit union

experience and CGI RFS 360 Banking Software would be considered an asset. Applicants with a

combination of other equivalent education and work experience may be considered.

Salary will be based on qualifications and experience.

MEMBER SERVICE REPRESENTATIVE
THE CREDIT UNION

Compass Credit Union, formerly Erickson and Crocus Credit Unions, have two branches in

Brandon, one in Erickson as well as a majority interest in an insurance agency. We have a

membership base of about 6,500 members.

Position is open until filled.

Please send resume and covering letter, in confidence, to:

MONICA LAMBOURNE
Branch Manager

Compass Credit Union Limited

24 Main Street

P.O. Box 100

Erickson, Manitoba R0J 0P0

E-mail: [email protected]