Member Services Representative

GENERAL DESCRIPTION: A Better US starts with U!

The Member Services Representative is responsible for providing excellent customer service while greeting members and guests, answering telephone calls, monitoring facility access, assisting members and guests with registration processes, answering questions and referring members and guests to appropriate departments or management staff as needed. The essential functions will be carried out in keeping with the goals and mission of the Aberdeen Family YMCA. Hiring for varied hours within our hours of operation.

JOB REQUIREMENTS, PREFERRED EDUCATION, TRAINING, AND WORK EXPERIENCE:
 Minimum of 18 years of age.
 High School diploma or equivalent preferred.
 Current CPR/First Aid (can be obtained upon hire)
 Previous customer service, handing monetary transactions, basic math skills required.
 Experience with proper phone etiquette, ability to communicate with staff, members, program participants.
 Ability to multi task and make decisions within scope of job.
 Core part time schedule to be established with availability to work additional varied hours on occasion: early mornings, days, evening and weekends.
Essential Functions:
 Verbally greet members, guests and participants as they enter and exit the facility. Building rapport through interactions.
 Communicate accurate information on membership, programs and services available.
 Monitor all facility access with proper check-in processes.
 Enrolls and processes memberships and registrations for programs/classes.
 Complete light cleaning, tours of guests, document concerns or incidents, clerical duties.
 Other assigned duties as needed.
Other Responsibilities:
 Promote and incorporate the YMCA’s mission, four core values and areas of focus into daily work.
 Ability to establish and maintain harmonious relationships with others.
 Positive communication.
 Other duties as assigned.
Equal Employment Opportunity
Resumes and employment applications can be returned to the email address above or at 5 S. State Street, Aberdeen, SD 57401. Applications can be found on our website at aberdeenymca.org.

Job Type: Part-time

Pay: $12.62 per hour

Expected hours: No more than 29.0 per week

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• This position will require some rotational weekend shifts during our hours of operation, does this fit with your availability?
• A YMCA application is required of all candidates. Will you complete and return a YMCA application for employment consideration?

Please indicate how you prefer to get the YMCA application?
Pick one up at the YMCA, have one emailed to you (please provide your email address here), print one off from our website at www.aberdeenymca.org or receive through your Indeed account?
*****If you provide an email, please check your spam/junk folder for the application.

Work Location: In person