Member Services Representative

Position: Member Services Rep

Reports to: Club Events Manager

Classification: Hourly Non-exempt

Job Summary:

Big Easy Ranch is seeking a professional, organized, and service-oriented Member Services team member to serve as a primary point of contact for members and guests while supporting daily ranch operations and enhancing the overall member experience. As a private members-only sporting club, Big Easy Ranch is committed to providing exceptional hospitality, personalized service, and memorable experiences. Reporting to the Club Event Manager, the Member Services team member is responsible for assisting members and guests, coordinating communications between departments, supporting club events and activities, and ensuring outstanding service throughout every interaction. The ideal candidate possesses strong communication, customer service, and organizational skills while maintaining a welcoming and professional environment that reflects the high standards of the ranch.

Interaction: Team Members at all levels, Owners, Members and Guests

Essential Functions:

• Greet members and guests in a warm, friendly, and professional manner.
• Serve as a primary point of contact for member and guest inquiries, requests, and general assistance.
• Maintain thorough knowledge of ranch amenities, lodging accommodations, dining options, activities, events, membership policies, and operating hours.
• Provide personalized service by anticipating member and guest needs whenever possible.
• Assist members and guests with questions regarding ranch amenities, services, activities, and events.
• Provide information and support to members before, during, and after their visits.
• Coordinate member requests and communicate needs to the appropriate departments.
• Answer telephone calls using proper greeting and telephone etiquette standards.
• Respond promptly to emails and maintain communications through designated member service email accounts.
• Assist members and guests with transportation arrangements when needed.
• Address guest concerns, complaints, and service issues in a professional and timely manner.
• Maintain knowledge of local dining, shopping, entertainment, and area attractions.
• Become familiar with member names and provide personalized recognition whenever possible.
• Maintain and utilize property management systems and other club software programs.
• Prepare and distribute nightly reports, weekly schedules of events, pre-arrival communications, and guest information.
• Assist with social media monitoring and communication updates when needed.
• Assist with administrative tasks and special projects for Lodging, Membership, Events, Golf, Greens & Grounds, and Food & Beverage departments.
• Maintain cleanliness, organization, and professional appearance of the Member Services desk and lobby areas.
• Attend BEO meetings and communicate effectively with all departments regarding member requests and operational needs.
• Process lost and found items according to established procedures.
• Maintain professional grooming and appearance standards.
• Perform additional duties assigned by the Club Event Manager, Communications Manager, Lodging Director, Assistant General Manager, or General Manager.

Secondary Job Functions:

• Assist with special events, member activities, and club programs as needed.
• Support communication, marketing, and social media initiatives.
• Help prepare schedules, reports, event information, and member communications.
• Assist with office administrative duties and departmental projects.
• Provide support to other departments during high-volume periods or special events.
• Help maintain a welcoming, organized, and professional environment throughout the clubhouse and member service areas.

Job Type: Full-time

Pay: $18.00 - $18.01 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Columbus, TX 78934 (Required)

Ability to Relocate:

• Columbus, TX 78934: Relocate before starting work (Required)

Work Location: In person