Member Services Representative - Renaissance Pointe YMCA

Join Our YMCA Membership Team and Help Build Stronger Communities!

The YMCA is looking for enthusiastic, customer-focused individuals to join our Membership Team! As a part of this dynamic team, you’ll be at the heart of creating welcoming, inclusive environments for individuals and families to connect, grow, and thrive.

Why you’ll love the YMCA

As a part-time staff member, you will receive a free individual membership or 50% off family membership and 50% discounted programs for you and your household.

Other perks our Y employees enjoy:

• Personal Development: You’ll have many opportunities for free training and certifications, as well as opportunities to advance and potentially find a long-term career.
• Childcare: While working, up to four hours of Childwatch is offered at membership branches during regular child watch hours. Also, enjoy 50% discount before and after school care and summer day camp options.
• Fulfillment: Experience a flexible schedule while working for a company that cares about you personally and is actively involved in our community!

Responsibilities

The Renaissance Pointe YMCA is seeking an enthusiastic and attentive part-time Membership Services Representative to join our team by becoming an ambassador of the YMCA who delivers a high standard of service that is efficient, effective, and member-focused at all times to our diverse community.

• Connect: Build effective, authentic relationships with members.
• Serve: Maintain member satisfaction and communication needs personally yet professionally.
• Deliver: Provide friendly service to members on the phone and in the facility.

Requirements

Candidates must be committed to contributing to the mission, culture, and values of the YMCA of Greater Fort Wayne, as well as

• At least 16 years old.
• If 18 or older, the individual must have at least a high school diploma, GED, or the equivalent.
• Reliable transportation to and from work.
• Demonstrates effective communication and customer service skills.
• Dependable, reliable, self-motivated, and able to handle stress well.
• Attentive to details, organized, and proficient at other clerical and computer skills.
• Ability to relate to, welcome, and communicate with diverse groups of people regardless of age, race, economic status, religion, or cultural differences.

Salary: Part-time $11.85-$12.35 hourly

Hours Available: 5:45am- 9:00am.

Location: Renaissance Pointe YMCA, 2323 Bowser Ave, Fort Wayne, IN 46803