Member Services Team Lead

Castparts Employees Federal Credit Union is looking to hire a Member Service Team Lead to direct the member services team, improve the member experience and grow the Credit Union's membership.

Are you effective at leading and training? Can you track employee progress and improve team productivity? Do you have excellent time management? Can you hold others accountable, solve problems, improve efficiencies and plan for the future?

If this dynamic role at Castparts Employees Federal Credit Union sounds like the challenge you've been waiting for, apply today!

The successful candidate will have at least two years of financial services experience. Team Lead/ Supervisor experience preferred. Accuracy, attention to detail, and exceptional relationship-building and listening skills are essential.

Responsibilities include:

• Provide support to Member Service Team.
• Coordinate breaks/ lunch schedule.
• Ensure teller row has adequate coverage.
• Coordinate additional training and development of Member Service Team.
• Greet members and deliver exceptional service while performing teller transactions, ITM video transactions, and opening new accounts.
• Assist members over the phone with transaction processing, such as transfers, balance inquiries, loan payments, etc.
• Assist members with operational requests such as, wire transfers, credit/debit card inquiries, online/mobile banking access, IRA transactions, certificates, and stop payment requests.
• Respond to emails and online banking communications.
• Process and post financial transactions accurately and efficiently.
• Respond and resolve members' requests and/or direct members to the proper department for assistance.
• Demonstrate excellence with providing service to members and coworkers, and support a positive working environment.
• Ability to continuously learn and maintain knowledge of credit union systems, processes and compliance requirements.
• Ability to support a positive, collaborative and encouraging work environment.
• Ability to multi-task and perform well in an environment with competing demands.
• Ability to maintain privacy and confidentiality.
• Must be dependable and arrive on time for work shifts.

Job Type: Full-time

Pay: $55,000.00 - $63,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Portland, OR 97206 (Required)

Ability to Relocate:

• Portland, OR 97206: Relocate before starting work (Required)

Work Location: In person