Member Services Team Member

The Role

You're the first face members and their guests see, and the steady hand that keeps their day running smoothly. At Clarence, that's not a front-desk job it's a relationship job. You're the person members trust to get things right, quietly and well.

Our Philosophy: Built by Lawyers, for Lawyers

Clarence isn't generic co-working. For 25+ years we've built environments exclusively for sole practitioners and small law firms. Every role here, including this one, exists in service of that promise. Four principles guide how we work:

• Members First - Every decision starts with "how does this serve our members?" You'll anticipate needs before they're voiced, not just react to requests.
• Member Experience - The details matter. A well-run meeting room, a message passed on accurately, a warm greeting, these small moments build the trust that keeps firms choosing Clarence.
• Knowledge & Professionalism - You represent a brand lawyers trust. That means discretion, polish, and genuinely understanding the environment you're supporting.
• A Workspace by Lawyers, for Lawyers - You don't need a law degree, but you do need to appreciate why confidentiality, professionalism, and precision aren't optional here.

What You'll Do

• Welcome members and their guests, setting the tone for every visit
• Manage phones - answering, directing, and taking accurate messages
• Coordinate meeting room bookings, catering, and event setup
• Provide day-to-day administrative and office support to members
• Build genuine, lasting relationships with new and existing members
• Support office setup for members joining or expanding with us
• Assist the IT Team with basic on-site IT requests & troubleshooting
• Keep communal spaces immaculate, because presentation is part of the member experience
• Jump in wherever needed at Clarence, no task is too big or small

What You Bring

• Client-facing experience (highly regarded, not essential)
• Genuine interpersonal and communication skills. You like people, and it shows
• Strong organisation and time management; comfortable juggling priorities
• Sharp attention to detail
• A polished, professional presentation
• Curiosity and a real eagerness to learn the legal-services environment

What You'll Get

• A team that genuinely has your back
• An extra day of leave on your work anniversary
• Employee Assistance Program access
• Education support and learning opportunities

About Clarence For over 30 years, Clarence has been the only serviced office and co-working provider built specifically for the legal sector, creating environments where our members thrive.

Recruitment is managed in-house. Applications via recruiters will not be considered.