Member Solutions Associate

PURPOSE

To provide support to Credit Union employees and members for collections services in accordance with the Credit Union’s established policies, procedures, core values, and all applicable federal and state laws. In order to achieve the objectives of the Credit Union, these responsibilities shall be executed promptly, courteously and accurately.

FUNCTIONS

• Responsible for member marketing of the Credit Union and knowledge on all services offered to a degree that will enable answering questions, or referring members for specific services.
• Maintain familiarity with Credit Union policies and procedures, as well as state and federal laws relating to collections.
• Work daily collection queues on a routine basis, and quarterly collection queues as required.
• Dispatch notices, exchange contact, track and process payments, and perform a variety of collection efforts for members with delinquent loans, overdrawn shares, or chargeoff accounts regardless of complexity or difficulty.
• Recommend overdrawn shares or delinquent loans for closure, repossession, legal action or chargeoff as applicable.
• Review collection reports, including but not limited to, negative shares, collateral in process, delinquencies, chargeoff recommendations, chargeoff payments, and credit reporting errors.
• Prepare monthly report of insurance/Credit Companion and process claims for Credit Companion and Open Lending.
• Process incoming levies or garnishments received by the Credit Union.
• Assist members with payment disputes, credit reporting disputes, transfer forms, and modification requests (to include possible extensions, temporary payment reductions, skip payments, etc.).
• Maintain records of derogatory information and collection efforts such as member contact, agreements, levies, NSF’s, bankruptcies, skip tracing, collateral repossession and sale, etc.
• Review, process, track and maintain legal documents in connection with claims filings, judgments, writs, bankruptcies, UCC extensions for chargeoff loans, etc. and represent the Credit Union in court as necessary.
• Assist the Credit Risk Manager as needed.

PREREQUISITES FOR THIS POSITION:

• Minimum Education: High school graduate or equivalent.
• Minimum Experience: Two years’ experience in dealing with the public, preferably in a financial institution. Collection experience preferred.

About Matanuska Valley Federal Credit Union

Matanuska Valley Federal Credit Union (MVFCU) is your local credit union. We offer more than just a job; we provide a fulfilling career with excellent benefits while serving the community we live in. MVFCU invests in its employees with competitive pay, generous health and wellness benefits, paid time off, and a 401k. Team members enjoy professional development opportunities, tuition reimbursement, and a healthy work-life balance. Our culture emphasizes our local roots, respect, collaboration, and a passion to serve our community. MVFCU is a place where employees feel valued, supported, and proud of the work they do every day.