Member Solutions Lead

Our Albany Member Service Centre is looking for an exceptional, Full Time, Member Solutions Lead to assist the manager in leading the branch.

In this role you'll be a crucial part of our leadership team, working closely with the Team Manager to ensure the smooth day-to-day operation of the branch.

What you need to know:
Location: RAC Albany Member Service Centre
Working hours: Monday to Friday, 8.45am to 5.15pm
Salary: $81,151 + super + performance based bonuses + Loading

What you will be doing:

• Manage member enquiries by engaging with them in person or via phone/email
• Provide support and accurate general advice or up to date information on products and services.
• Building and maintaining relationships with members recommending products tailored to suit their individual needs

Additionally, you will be:

• Supporting daily/weekly/monthly leadership routines with the Team Manager.
• Motivating and leading team members to achieve outstanding results.
• Encouraging continuous improvement in productivity, service levels, and sales.
• Conducting monthly quality assurance assessments.
• Developing and overseeing coaching plans for team members to address development needs.
• Providing relief Team Manager duties when necessary.
• Promoting RAC products and marketing campaign offerings to maximize sales opportunities.
• Actively participating in ongoing development activities, including coaching, stand-ups, and check-ins.

What we are looking for:
As a member-focused organisation, alignment to our values is essential and we are looking for a seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment.

Additionally, the successful candidate will:

• Be a fully trained Insurance Member Solutions Consultant, upskilled in Motor and Home products
• Experience in working to achieving KPI's/ targets both individually & as part of a team;
• The ability to adapt & flex within a changing work environment, embracing and participating positively in change;
• Excellent communication skills with the ability to listen & relate well to others;
• The ability to demonstrate empathy and resilience in assisting members in difficult situations;
• Strong computer literacy and ability to use many applications at once whilst having conversations.

What can we offer you?

• Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• An inclusive & supportive environment, enabling all abilities to strive for success.
• Professional career development & ongoing training.
• Generous discounts on home, contents & car insurance, plus free roadside assistance.
• Member benefits & opportunity to join a very active Social Club.

​If you're ready to elevate your career, develop your leadership skills and continue to drive exceptional results, we want to hear from you.

Apply today and help us create better journeys for our members. If you would like any support with your application, or have any questions, please contact [email protected]