Member Support Administrator

Join the ANMF (SA Branch) as a Member Support Administrator and contribute to delivering high-quality service to our valued members.

About the Role:

Love solving problems and making someone’s day? Step into a role where every conversation counts. As our Member Support Administrator, you’ll be the warm, engaging voice on the phone—quickly understanding what members need, navigating challenges and delivering a service in a member-based organisation.

You will take ownership of enquiries from the first hello to the final solution, using curiosity, empathy and initiative to get things sorted. Whether you’re answering a question, untangling a tricky issue or working with colleagues to find the right outcome, you will keep members informed, supported and confident they’re in great hands.

You will work closely with all departments across the organisation to maintain a high standard of phone service to our members.

Your ability to provide effective and efficient support by prioritising allocated work, monitoring workflow, and meeting work deadlines, while providing empathetic solutions will be a vital part of this e role. As the Member Support Administrator you will undertake the role in a manner that promotes the ANMFSA both as a training organisation and as a professional and industrial organisation.

Key Responsibilities:

• Provide high-quality support to ANMF (SA Branch) members by handling phone and email Member Assist enquires.
• Accurately record and maintain member support data within the member iMIS database.
• Maintain confidentiality and integrity when handling member records and sensitive information.
• Monitor the enquiries mailbox on the ANMFSA website and direct enquiries to relevant area of the organisation.
• Offer accurate information about products, services, and fees, to members.
• Recording member interactions ensuring information is up to date and correctly entered.

About You:

To be considered for the position you will need to demonstrate the following criteria:

• Experience in a member support and administration role, with well-developed and appropriate customer service skills, always putting the member's needs first.
• Exceptional verbal and written communication skills, with a proven ability to communicate effectively, professionally, and sensitively with members via telephone and email, demonstrating a strong commitment to inclusive and culturally responsive service delivery.
• You are highly computer literate, with strong skills in the Microsoft Office suite and competence in using computer-based information systems and phone systems.
• You can work effectively both as a member of a team and autonomously with limited supervision.
• You have excellent time management and organisational skills, with the ability to prioritise work and meet deadlines consistently.
• Hold or be willing to obtain a Department of Human Services (DHS) Working with Children Check (WWCC).

About us:

The Australian Nursing and Midwifery Federation (SA Branch) represents over 26,000 Nurses, Midwives, and Personal Care Workers, advocating for positive outcomes at all levels for over a century.

Our Australian Nursing and Midwifery Education Centre (ANMEC), an award-winning RTO, delivers high-quality training with strong student support and flexible learning.

We also operate Union Legal SA (ULSA), offering legal services, and we support the Rosemary Bryant Foundation, funding Nursing and Midwifery research.

Our Culture and Why You’ll Love Working with Us:

At the Australian Nursing and Midwifery Federation (SA Branch), we are committed to making a meaningful impact on our members and the healthcare workforce. We foster a collaborative, supportive team environment where every role contributes to shaping a positive and dynamic workforce. We prioritise people, wellbeing, and a culture of unity, respect, and excellence. Join a passionate, friendly team, where you’ll have the opportunity to take ownership, embrace responsibility, and experience fulfillment in your work.

Why Join Us?

• Paid Professional Development Allowance – Invest in your growth and development
• Additional Personal Leave days each year - Because your wellbeing matters
• Paid Office Shutdown between Christmas and New Years – Enjoy extra time off without dipping into your Annual Leave
• 17.5% Leave Loading (capped) – Extra financial support when you take annual leave
• Flexible working arrangements – Balance work and life with ease
• Active Employee Assistance program (EAP) – Access professional support when you need it
• Free onsite parking – Hassle free access to work
• Extra superannuation benefits (after 6 months) - Boost your future with increased employer superannuation contributions.

This opportunity is available as a full-time fixed-term contract providing maternity leave cover. The Member Support Administrator role is classified at the ASO2 level in accordance with the ANMF (SA Branch) Employees Agreement.

This role provides an exciting opportunity for individuals with strong customer service experience to play a key role in supporting and engaging members, while contributing to a dynamic and purpose-driven organisation.

Further information and a job description can be obtained from the ANMF (SA Branch) website www.anmfsa.org.au. For questions or enquiries about this role, please email Jess Mader, Human Resources Advisor at [email protected].

How to Apply:

If this sounds like the role for you then we would love to hear from you!

Please submit your updated CV along with a cover letter that highlights your skills and explains why you would be an ideal candidate for the role. Applications, including your cover letter and resume, should be addressed to Jess Mader, Human Resources Advisor, and can be lodged via the SEEK application Link.

Applications close: Tuesday, 13 October 2026

ANMF (SA Branch) is proud to be an Equal Employment Opportunity employer that is committed to providing a working environment that embraces diversity and inclusion. We are committed to building a workforce that is inclusive of and reflects the communities in which we live and work. Aboriginal and Torres Strait Islanders and members of culturally and linguistically diverse communities are encouraged to apply.